Desktop Support Engineer (Dispatch /Part-Time) – Rhode Island

Axiom Technologies; Rhode Island; On-site; USD 28,000 - 48,000; Part time

Job summary

Axiom Technologies is seeking a reliable Desktop Support Engineer to provide on-site IT support for enterprise clients in Rhode Island. This contract-based, on-demand role requires hands-on maintenance of desktop systems, laptops, peripherals, and network connectivity at client locations.

The position is part-time/dispatch-based with immediate start. Strong hardware and Windows expertise, good communication, and ability to work independently on-site are essential for timely service delivery.

Qualifications

• Windows OS proficiency required for desktops and laptops.
• Hands-on hardware troubleshooting experience.
• Basic LAN networking knowledge for troubleshooting connectivity.
• Ability to diagnose desktop, printer, and peripheral issues.
• Strong communication skills and customer service focus.
• Ability to work independently in on-site environments.

Responsibilities

• Provide on-site desktop and IT support for end users at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise apps.
• Support LAN connectivity and basic network issues.
• Assist with device setup, replacement, and hardware installations.
• Document service activities and report updates to the delivery team.
• Adhere to client IT policies and security procedures on-site.

Skills

Windows OS expertise

Hardware troubleshooting

Networking basics

Printer/peripheral support

Communication skills

Independent on-site work

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Multiple Location in Rhode Island- USA
Zip Code : RI02840, RI02886, RI02914, RI02919, RI02920
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.


• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.


• Install, configure, and maintain hardware, operating systems, and enterprise software applications.


• Support network connectivity issues, including LAN troubleshooting.


• Assist with device setup, replacement, and hardware installations.


• Perform basic network troubleshooting using console access when required.


• Document service activities and communicate updates to the service delivery team.


• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments


• Experience in hardware troubleshooting and replacement


• Basic understanding of networking (LAN connectivity, switches, routers)


• Ability to diagnose and resolve desktop, printer, and peripheral issues


• Good communication and customer service skills


• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop


• LAN Cable


• Console Cable


• Screwdriver Toolkit


• Basic IT troubleshooting tools

Work Model

• On-demand / field support role


• Work assignments will be shared by the Service Delivery Team


• Engineers will be contacted via phone or email when support is required


• Engineers will receive site location, SPOC details, and reporting time before each assignment


• No guaranteed number of working hours

Job Category

Technical