Desktop Support Engineer (6-Month Contract) – Burlington, Massachusetts, USA

Axiom Technologies Pty Ltd.; Burlington (MA); On-site; USD 34,000 - 55,000; Full time

Job summary

Axiom Technologies is looking for a capable Desktop Support Engineer to provide on-site IT support for the client in Burlington, MA. You will assist end-users with desktop systems, laptops, network connectivity, and peripherals at the client site.

As an independent contractor (1099) starting immediately, you will respond to service requests, troubleshoot Windows desktops, configure hardware, and ensure security policies are followed while delivering timely, professional support.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer support

Customer service

Onsite autonomy

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Burlington, Massachusetts, USA

Contract Type: Independent Contractor(1099)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-site IT support for the client. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Job Category

Technical