Desktop Support Engineer

LHH; Portland (OR); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented Desktop Engineer I to join their dynamic IT team in Portland. This role involves supporting critical desktop imaging and software deployment initiatives while collaborating with senior engineers. The ideal candidate will have a strong background in Microsoft Endpoint Configuration Manager, alongside skills in Active Directory and patch management. This position offers an exciting opportunity to work in a fast-paced environment, providing essential IT support and contributing to strategic upgrades and migrations. If you thrive in a collaborative setting and are passionate about technology, this role could be your next big step.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Short-term disability

Paid Sick Leave

Holiday pay

Qualifications

• 5+ years of IT experience in enterprise Windows environments.
• 2+ years of experience in MECM/SCCM software packaging and deployment.

Responsibilities

• Administer and support Microsoft MECM/SCCM for software deployment and OS imaging.
• Monitor and respond to MECM alerts and incidents using ServiceNow and Jira.

Skills

MECM/SCCM

Windows 10-11

Active Directory

Group Policy

Patch Management

Communication Skills

Education

Undergraduate degree in a computer-related field

Tools

ServiceNow

Jira

Job description

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$38.00/hr - $41.00/hr

Location: Portland, OR (Onsite)

Duration: 3 months (with potential to extend)

Employment Type: Contract (W2 through LHH)

We are currently seeking a Desktop Engineer I to join our client’s IT team in Portland, Oregon on a 6-month contract, with potential to extend. This position is onsite and will support critical Microsoft Endpoint Configuration Manager (MECM), desktop imaging, and software deployment initiatives. The selected candidate will help offload work from a senior Desktop Engineer, allowing them to focus on strategic upgrades and migrations.

Key Responsibilities:

• Administer and support Microsoft MECM/SCCM (Current Branch) for software deployment, OS imaging, patch management, and application whitelisting.
• Create and manage task sequences and driver packages for Windows 10 deployments.
• Plan, test, and support software installations, OS patches, and security updates.
• Monitor and respond to MECM alerts and incidents using ServiceNow and Jira.
• Maintain and troubleshoot MECM environment, including RBAC roles and disaster recovery plans.
• Serve as Tier 2/3 escalation for issues related to MECM/SCCM, Active Directory, and Group Policy.
• Lead software deployment and uplift projects as directed by the Service Desk Manager.
• Collaborate with IT and Security teams to troubleshoot and resolve internal user issues.
• Provide guidance and occasional training to Desktop Support staff as needed.

Preferred Experience:

• 2+ years managing/maintaining MECM/SCCM environments in enterprise settings.
• Experience packaging, deploying, and maintaining desktop software using AD, Group Policy, and scripting tools.
• Hands-on experience with large-scale patch management, OS updates, and desktop support.
• Experience supporting Windows 10–11 and legacy Microsoft Office to Microsoft 365 migrations (preferred, not essential).
• Familiarity with networking fundamentals including DNS, DHCP, and Active Directory.
• Experience with mobile devices, printers, imaging tools, and hardware troubleshooting.

Required Qualifications:

• 5+ years of IT experience in enterprise Windows environments.
• 2+ years of experience in MECM/SCCM software packaging and deployment.
• Undergraduate degree in a computer-related field or equivalent experience.

Soft Skills:

• Strong interpersonal and communication skills.
• Ability to prioritize and manage multiple technical support tasks.
• Comfortable documenting processes, procedures, and writing user-facing knowledge base content.
• Calm, solutions-oriented troubleshooting approach.

This position requires onsite work in a fast-paced, dynamic environment. Candidates must be comfortable moving between office and production areas and should be able to lift up to 25 lbs. Occasional local and out-of-town travel (up to 5%) may be required.

If you're a detail-oriented, team-focused IT professional with MECM/SCCM and desktop engineering experience, we’d love to hear from you!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Applicants must be authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.

**Please no C2C applicants*

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/us/en/candidate-privacy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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