Desktop Support Engineer

Ampcus, Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Ampcus, Inc is seeking an experienced Desktop Support Engineer in New York, NY to provide high-quality audio-visual support for corporate events. The role involves operating and troubleshooting various A/V equipment while ensuring smooth operations during live events and executive meetings.

The ideal candidate should have 3-5 years of relevant experience, strong troubleshooting skills, and familiarity with Zoom and Teams. This position demands effective communication and documentation capabilities.

Qualifications

• 3-5 years of audio/visual support experience in a corporate environment.
• Hands-on expertise with Zoom, Teams, DSPs, and A/V control systems.
• Strong understanding of A/V signal flow, acoustics, and IP networking.

Responsibilities

• Support live in-person and broadcast events using A/V equipment.
• Operate and troubleshoot audio mixers, video switchers, and conferencing systems.
• Provide white-glove support for executive meetings.

Skills

Audio/Visual support experience

Live event support

Troubleshooting skills

Communication skills

IP networking fundamentals

Experience with conferencing technologies

Tools

Zoom

ServiceNow

Jira

Teams

A/V hardware

Job description

Job Title: Desktop Support Engineer

Location(s): New York, NY

Job Summary

Seeking an experienced A/V Technician to provide high-quality audio-visual support for corporate events, executive meetings, conference rooms, Zoom environments, and enterprise collaboration technologies. The role focuses heavily on live event support, conference room operations, troubleshooting, and customer-facing executive support in a fast-paced corporate environment.

Key Responsibilities

• Support live in-person and broadcast events using professional A/V presentation equipment.
• Operate and troubleshoot video switchers, audio mixers, PTZ cameras, DSPs, microphones, displays, and conferencing systems.
• Provide white-glove support for executive and C‑Suite meetings.
• Support enterprise event A/V technologies including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech solutions.
• Maintain conference rooms, Zoom Rooms, studios, and collaboration technologies.
• Perform room readiness checks, certification testing, and functionality validation.
• Ensure firmware and software updates are maintained across conference room systems.
• Troubleshoot and resolve A/V incidents related to conferencing platforms, audio/video systems, and collaboration tools.
• Manage and document tickets through ServiceNow or Jira with proper resolution notes and SLA adherence.
• Escalate critical incidents when required and maintain strong operational service delivery.

Required Qualifications

• 3-5 years of Audio/Visual support experience in a corporate environment.
• Strong live event and meeting support experience.
• Hands‑on expertise with Zoom, Teams, DSPs, and audio/video control systems.
• Experience operating professional A/V hardware including mixers, switchers, and PTZ cameras.
• Strong understanding of A/V signal flow, acoustics, and IP networking fundamentals.
• Experience supporting executive-level stakeholders and customer-facing environments.
• Strong troubleshooting, communication, and documentation skills.
• Ability to work independently and collaboratively in fast-paced environments.

Preferred Qualifications

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or production environments.
• Basic Windows and macOS troubleshooting experience related to conferencing and collaboration technologies.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.