Desktop Support Engineer

DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The role supports a 750+ user environment across nine locations and involves security analysis, implementation, troubleshooting, and maintenance of the OCME network.

Selected candidates may need to provide a DNA sample, and the position may require 24-hour availability during emergencies. NYC residency is typically required.

Qualifications

• Certificate from an accredited technical school (675 hours) with specialization in computer operations and 2 years of full-time computer operations experience in a large-scale networked environment.
• Bachelor’s degree and 3 years of full-time experience in computer operations or related field.
• High school diploma plus 4 years of related experience in computer operations.
• Any combination of education and experience equal to 1–3, with at least 2 years of relevant experience.

Responsibilities

• Assist in maintaining security policies and procedures in coordination with NYC DoITT and NYC Cyber Command.
• Configure and secure wireless devices (phones, tablets) and related endpoints.
• Perform security vulnerability remediation on end-user workstations, laptops, and tablets.
• Maintain patch management schedule and ensure devices stay current.
• Decommission devices per NYC guidelines following security best practices.
• Troubleshoot desktop and network issues and provide escalation support for IT security operations.

Skills

Computer operations

Network security

Troubleshooting

Education

Technical school certificate in computer operations

Bachelor’s degree in a related field

High school diploma + 4 years experience

Education/experience combination (≥2 years in IT ops)

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE COMPUTER ASSOCIATE (OPERATIONS) SERVICE LIST ARE ELIGIBLE TO APPLY.

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

Commitment: Dedicated to the mission at all times

Accountability: Responsible to each other and the community

Resilience: Adapt in the face of adversity

Excellence: Achieve and maintain the highest quality

Service: Innovate to meet evolving needs

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life.

The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

Duties

• Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
• Administer, Configure, Secure Wireless Phones, Tablets, and devices.
• Perform Security Vulnerability remediation of End User Workstations, Laptops, and Tablets
• Administer, Create, and Maintain patch management schedule based on the needs of the agency.
• Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting
• Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices
• Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues
• Support IT security operations as an escalation resource
• Participate in security incident handling
• Provide excellent customer service
• Maintain consistent and clear communication with both customers and management

SPECIAL NOTE:

Selected candidates will be required to provide a DNA sample by swabbing.

This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

WORK AUTHORIZATION

Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

***Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.***

COMPUTER ASSOC (OPERATIONS) - 13621

Minimum Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.