Communications Representative

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

The Office of Chief Medical Examiner (OCME) seeks a Community Assistant to support communications and data handling for investigations in New York City. The role involves handling inquiries, data entry into the Case Intake system, and coordinating with investigators and transport teams.

No formal education or experience is required beyond the ability to follow simple instructions, with English proficiency essential for effective communication and reporting in a 24/7 environment.

Qualifications

• Ability to understand and carry out simple instructions.
• Candidates must be able to understand and be understood in English.

Responsibilities

• Answer telephones and obtain vital information from law enforcement, medical facilities, funeral homes, hospitals, nursing homes, and the public.
• Enter data into OCME's Case Intake database.
• Notify Medicolegal Investigators of assigned cases and relevant information for investigation.
• Support the Medical Examiner Transport Team with case retrieval details.

Skills

Customer service

Data entry

Job description

OFFICE OF CHIEF MEDICAL EXAMINER

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

Our core purpose is to protect public health and serve impartial justice through forensic science and medicine. We exist to provide answers in support of families and communities during times of profound need.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

• Commitment: Dedicated to the mission at all times
• Accountability: Responsible to each other and the community
• Resilience: Adapt in the face of adversity
• Excellence: Achieve and maintain the highest quality
• Service: Innovate to meet evolving needs

Duties

Under the general direction of the Assistant Director of Communications and specifically under the supervision of a Communications Lead Supervisor, incumbent will facilitate communication between OCME Forensic Operations personnel and relevant stakeholders reporting deaths to the OCME. Duties will include but are not limited to:

• Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
• Learns to accurately enters data into OCME's “Case Intake” computerized data-base system.
• Learns to notify Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case
• Trains in providing all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
• Provide all pertinent information necessary to agency staff to support high profile and / or emergency operations.
• Other duties as assigned

Please note that this operation is 24/7/365. You may be scheduled to work nights, weekends, and holidays. Selected candidates will most likely be scheduled for the 4pm to 12am and 12am to 8am shifts.

Special Note

Selected candidates will be required to provide a DNA sample by swabbing.

This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

Work Authorization

Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY ASSISTANT - 56056

Minimum Qualifications

• There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
• Candidates must be able to understand and be understood in English.

Preferred Skills

• Customer service experience 2) Data entry experience

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.