Desktop Support Engineer

Qualis1 Inc.; Aurora (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Qualis1 Inc. is seeking an IT Support Technician to troubleshoot software, manage user access, and resolve system issues for virtual and global teams. Responsibilities include diagnosing problems on Windows and macOS, assisting with VPN, DNS, and TCP/IP, and handling IT requests remotely.

The role requires clear communication and strong problem-solving abilities to guide users through fixes in a constantly connected, virtual environment. This position supports a dynamic distributed workforce.

Qualifications

• Strong understanding of modern operating systems and user administration.
• Clear verbal and written communication to guide users.
• Ability to isolate software or network faults quickly in a virtual work environment.

Responsibilities

• Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
• Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
• Log, track, and close IT support requests using internal ticketing systems.
• Push regular patches, security updates, and software installations remotely.

Skills

Technical Knowledge

Communication

Problem-Solving

Job description

Troubleshooting software, managing user access, and resolving system issues. Technicians handle daily IT requests to keep virtual and global teams working smoothly.

Key Responsibilities

• Issue Resolution: Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
• Access & Network Help: Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
• Ticket Management: Log, track, and close IT support requests using internal ticketing systems.
• System Updates: Push regular patches, security updates, and software installations remotely.

Required Skills

• Technical Knowledge: Strong understanding of modern operating systems and user administration.
• Communication: Clear verbal and written skills to guide users through step-by-step fixes.
• Problem-Solving: Ability to isolate software or network faults quickly in a virtual work environment.