Desktop Support & AV Engineer

Cognizant; Montpelier (VT); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan

Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support & AV Engineer to provide end-user computing and AV support onsite in Montpelier, VT. The role includes VIP user support, PowerShell automation, and proactive monitoring with Nexthink, alongside incident management in ServiceNow.

Candidates should have 6–8 years of experience, Windows and Mac OS proficiency, and strong networking knowledge. This onsite position offers a competitive salary and benefits package.

Qualifications

• Bachelor's degree or equivalent experience.
• 6-8 years of hands-on desk-side support or EUC.
• Strong Windows and Mac OS support.
• Experience with conference room and AV tech.
• PowerShell scripting and automation experience.
• Experience with OHP devices and presentation tech.
• Solid networking fundamentals knowledge.
• Experience using ServiceNow for incidents/requests.
• Proficiency with Nexthink or similar endpoint tools.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities independently.
• Excellent verbal and written communication.
• Customer-focused mindset for end-user support.

Responsibilities

• Provide advanced deskside and remote support for Windows and Mac devices.
• Manage and support AV infrastructure and conference room tech.
• Deliver executive and VIP user support with white-glove service.
• Develop and maintain PowerShell scripts to automate tasks.
• Monitor end-user experience using Nexthink and optimize performance.
• Manage incidents, requests, and changes in ServiceNow.
• Administer Windows OS and endpoint technologies with security focus.
• Troubleshoot LAN/WAN, VPN, Wi‑Fi, printers, and peripherals.
• Support OHP devices and IT asset management across locations.
• Maintain docs, perform audits, and collaborate with IT teams.

Skills

Windows OS

Mac OS

AV systems

PowerShell scripting

Nexthink

ServiceNow

Networking fundamentals

Executive/VIP support

Deskside support

OHP device management

Education

Bachelor's degree in CS/IT/Engineering

Tools

Nexthink

ServiceNow

Job description

Job Title: Desktop Support & AV Engineer

Job Location: Onsite- Montpelier, VT, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking a highly skilled Desktop Support and AV Engineer with 6 to 8 years of experience in end-user computing, deskside support, audio-visual technologies, and enterprise IT operations. The ideal candidate will provide exceptional technical support to end users, manage conference room technologies, and ensure seamless execution of business-critical meetings. This role requires expertise in Windows and Mac environments, AV systems, networking fundamentals, Nexthink, ServiceNow, PowerShell scripting, and OHP device management.

The successful candidate will demonstrate strong troubleshooting abilities, excellent customer service skills, and experience supporting executive/VIP users in a corporate environment.

Salary and Other Compensation:

The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide advanced deskside and remote support for Windows and Macintosh OS X devices, diagnosing and resolving hardware, software, operating system, and application issues while ensuring high user satisfaction.
• Manage and support Audio-Visual (AV) infrastructure, including conference room systems, video conferencing technologies, projectors, displays, microphones, and meeting room equipment to ensure seamless execution of business meetings.
• Deliver executive and VIP user support, ensuring rapid resolution of technical issues and providing white-glove service for critical business operations and leadership meetings.
• Develop, maintain, and enhance PowerShell scripts to automate desktop administration tasks, improve operational efficiency, streamline user provisioning, and reduce repetitive support activities.
• Monitor end-user experience using Nexthink, proactively identifying performance bottlenecks, analyzing system health, and implementing corrective actions to optimize device and application performance.
• Manage incidents, service requests, and change activities through ServiceNow, ensuring accurate ticket documentation, SLA compliance, root cause analysis, and timely resolution of user issues.
• Administer and support Windows operating systems and endpoint technologies, including software installations, patches, upgrades, security compliance, and device lifecycle management.
• Troubleshoot networking and connectivity issues, including LAN/WAN, Wi‑Fi, VPN, printers, and peripheral devices, ensuring reliable communication and uninterrupted business operations.
• Support OHP (Overhead Projector) devices and IT asset management activities, including equipment deployment, inventory tracking, office moves, and delivery of IT assets across office locations and user workspaces.
• Maintain technical documentation, perform regular system audits, and collaborate with cross-functional IT teams to improve support processes, strengthen infrastructure reliability, reduce downtime, and ensure alignment with business objectives.

What you’ll need to succeed (required skills)

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 6-8 years of hands‑on experience in Desktop Support, End User Computing, or Systems Engineering.
• Strong expertise in Windows and Mac OS support environments.
• Proven experience supporting conference room and AV technologies.
• Hands‑on experience with PowerShell scripting and automation.
• Experience managing OHP devices and presentation technologies.
• Strong understanding of networking fundamentals and troubleshooting methodologies.
• Experience using ServiceNow for incident and request management.
• Proficiency with Nexthink or similar endpoint monitoring tools.
• Excellent analytical and problem‑solving skills.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills.
• Customer‑focused mindset with a commitment to delivering exceptional end‑user support.

Mandatory Skills

• Desktop Support (Remote & Onsite)
• Windows 10/11 Administration & Troubleshooting
• Macintosh OS X Laptop Support
• Audio Visual (AV) Support & Conference Room Technologies
• PowerShell Scripting
• Nexthink
• ServiceNow
• Networking Fundamentals (LAN/WAN, TCP/IP, VPN, Wi‑Fi)
• End-User Computing Support
• IT Asset Management & Device Deployment
• OHP Device Management and Support

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.