Desktop Support Analyst - Remote & On-Site Expert

Lifelong Medical Care; Berkeley (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

Lifelong Medical Care is seeking a Full-Time Desktop Support Analyst at LifeLong Herrick in Berkeley, CA. This role requires a minimum of 3 years in desktop support and involves providing customer service, managing technical support tickets, and troubleshooting network issues.

The ideal candidate will demonstrate strong problem-solving skills and exceptional customer service both via phone and email. A 2 Year Degree is preferred, and the role includes participation in special projects and after-hours support.

Qualifications

• 3+ years of relevant desktop support experience or equivalent combination of education and work experience.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service skills, including professional phone and email interactions.

Responsibilities

• Provides excellent customer service at all times.
• Provides remote and on-site technical support.
• Creates and manages incident/request tickets.

Skills

Desktop support experience

Problem-solving skills

Customer service skills

Windows installations/upgrades

Network administration fundamentals

Education

2 Year Degree or equivalent experience

Job description

Lifelong Medical Care is seeking a Full-Time Desktop Support Analyst at LifeLong Herrick in Berkeley, CA. This role requires a minimum of 3 years in desktop support and involves providing customer service, managing technical support tickets, and troubleshooting network issues.

The ideal candidate will demonstrate strong problem-solving skills and exceptional customer service both via phone and email. A 2 Year Degree is preferred, and the role includes participation in special projects and after-hours support.