Desktop Support Analyst, Information Technology, Full-Time, Days

MarinHealth; San Rafael (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

MarinHealth Medical Center is seeking a Desktop Support Analyst to manage day-to-day tickets and work orders under the Asst. Director, IT. You will collaborate with clinicians and staff to assess needs and implement solutions.

The role requires 3–5 years in desktop support, a bachelor's degree in a related field, and an A+ certification or equivalent. A California driver’s license is needed; IAM training within 30 days is required.

Qualifications

• Bachelor's degree in Computer Science or related degree preferred.
• 3-5 years experience in desktop support.
• A+ Certification or equivalent preferred.
• Calif Drivers Class C license required at hire.
• IAM within 30 days of hire.

Responsibilities

• Manage day-to-day trouble tickets and work orders.
• Collaborate with technical staff, physicians, clinic staff, and others.
• Assess user needs and implement solutions as required.
• Coordinate tasks with assigned project teams.

Skills

Communication

Documentation

Time management

Prioritization

Public speaking

Negotiation

Analytical thinking

PC skills

Customer relations

Education

Bachelor's degree in Computer Science or related field

A+ Certification

Tools

Microsoft Office

MAC OS

Job description

ABOUT MARINHEALTHAre you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.Company:Marin General Hospital dba MarinHealth Medical CenterCompensation Range:$38.60 - $57.91Work Shift:8 Hour (days) (United States of America)Scheduled Weekly Hours:40Job Description Summary:The Desktop Support Analyst position under the general direction of the Asst. Director, IT is responsible for managing day to day trouble tickets, work orders and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments, and implements as required. Scope of the role includes working with assigned work teams that may include technical staff, physicians, clinic staff, and other staff as assigned. The incumbent manages day to day operations work activity including projects as assigned.Job Requirements, Prerequisites and Essential Functions:EDUCATIONBachelor’s degree in Computer Science or related degree preferred, or a combination ofeducation, training, and significant work experience.EXPERIENCE3-5 years experience as a Desktop Support staff member.A+ Certification or Equivalent preferred.LICENSURE AND CERTIFICATIONSCalif Drivers Class C (CALC) Required at hireIntegrative Agitation Management (IAM) Required within 30 days of hirePREREQUISITE SKILLS1. Ability to work both independently and in small groups.2. Ability to work under pressure.3. Ability to communicate technology to non-technology staff.4. Ability to document work flow and provide work flow analysis.5. Knowledge of time management and the ability to prioritize / reprioritize tasks.6. Possess strong communication, public speaking and negotiation skills expressing ideas clearly and persuasively in both verbal and written format.7. Possess strong logical, analytical and critical thinking skills.8. Possesses strong PC Skills, All Microsoft desktop application software including MAC.9. Must demonstrate strong customer relation skills.Accommodation:Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].C.A.R.E.S. Standards:MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.Health & Immunizations:To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.Compensation:The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.Equal Employment:All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.