Desktop Support Analyst (AI Fluency) - Private Equity

Capital Dynamics; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

Capital Dynamics in New York is seeking a Desktop Support Analyst to support the New York office, focusing on Microsoft 365 and end-user IT services.

You will manage Exchange Online, Teams, SharePoint, OneDrive, and related integrations, while delivering proactive, high-standard user support across business functions.

The role offers exposure to AI initiatives and a clear development path within Capital Dynamics’ growing technology programme.

Qualifications

• Degree in CS/IS/AI or related field.
• Hands-on experience with LLMs and AI agents.
• 12–36 months as a technology analyst or desktop support role.
• Working knowledge of Microsoft 365 administration; SharePoint config a plus.
• Excellent verbal and written communication; client-facing experience.
• Organised and self-directed with ability to manage competing priorities.

Responsibilities

• M365 Administration – manage Exchange Online, Teams, SharePoint Online, OneDrive, and integrations; be SME for M365.
• End-User Support – assist investment professionals, senior management, and staff with high service standards.
• User Lifecycle Management – provisioning/deprovisioning, access rights in M365 systems.
• Break-Fix & Asset Management – diagnose hardware/software issues across Windows/Mac; manage asset inventory.
• SharePoint Administration – configure/maintain sites, libraries, permissions.
• Meeting Room & AV Tech – maintain room tech, AV equipment, VC systems.
• Documentation & Knowledge Management – write runbooks and document resolutions.
• Flag security risks to Technology Delivery Manager/CTO.

Skills

LLMs & AI agents

Microsoft 365 administration

End-user support

Communication (client-facing)

Autonomy & organization

Education

Bachelor’s degree in Computer Science / Information Systems / AI or related

Tools

SharePoint

Job description

Desktop Support Analyst - Private Equity

Location: New York

About Capital Dynamics:

Capital Dynamics (CD') is an independent global asset management firm focusing on private assets, including Private equity (primaries, secondaries, and direct investments) and Clean Energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 13 offices in Europe, North America, and Asia.

Capital Dynamics’ Technology department is responsible for the development, secure operation, maintenance and support of Capital Dynamics global IT infrastructure and solutions. The IT department enables the company’s employees to communicate, collaborate and automate routine tasks, and provides staff with the technology required to perform their duties, while ensuring information security, compliance with various regulations and company policies.

Role Purpose:

Capital Dynamics ('CD') is seeking to hire a capable technologist to join our Technology department in the role of Desktop Support Analyst in our New York office. The technologist will be the primary support contact for the CD New York office colleagues and senior VIP's.

The role is responsible for the stability and quality of the Microsoft 365 environment, end-user support across all business functions, and the operational management of core IT processes including provisioning, asset management, and break-fix resolution. In addition, the analyst will support the firm's AI evolution and be subject to a structured development path into the firm's data and AI programme as core competencies are established.

Key Tasks and Responsibilities:

• Microsoft 365 Administration – administer and maintain the firm's M365 environment including Exchange Online, Teams, SharePoint Online, OneDrive, and associated integrations. Own configuration, permissions management, and ongoing housekeeping across all services. Serve as the internal subject matter expert for M365 queries and issues.
• End-User Support – deliver technology support to investment professionals, senior management, and operational staff across the London office. Maintain response and resolution standards consistent with a professional services environment. All support interactions are expected to meet a high service standard - proactive, accurate, and resolved without requiring follow-up.
• User Lifecycle Management – own the end-to-end provisioning and deprovisioning process for all London-based staff. Manage access rights across M365 and connected systems in line with the firm's permissions framework. Maintain accurate records of user status and entitlements.
• Break-Fix and Asset Management – triage, diagnose, and resolve hardware and software issues across Windows and Mac environments. Escalate to vendors or third-party support where required. Maintain the firm's technology asset inventory and manage device lifecycle.
• SharePoint Administration – configure and maintain SharePoint sites, document libraries, and permissions structures. The firm operates active SharePoint infrastructure as part of its broader data programme; the Support Analyst is expected to contribute to its ongoing management and development.
• Meeting Room and AV Technology – maintain meeting room technology, AV equipment, and video conferencing systems across the London office. Investment teams operate a high volume of internal and external calls; reliability of these systems is operationally critical.
• Documentation and Knowledge Management – document resolutions, maintain configuration records, and develop runbooks for recurring processes. The Technology function operates with a small team; institutional knowledge must be captured systematically.
• Flag security and risk concerns to the Technology Delivery Manager and Chief Technology Officer (CTO).
• Experience

Over the coming years, Capital Dynamics is executing a material transformation of its data infrastructure and AI capability. The programme spans three workstreams: DataCore, a medallion lake-house architecture on Google Cloud Platform; Lattice, an agentic automation layer; and Meridian, a decision intelligence capability in planning.

As core support responsibilities are established, the Support Analyst will gain structured exposure to this programme. This will include:

• V7Labs - the agentic automation platform being deployed across investment and operational workflows, through which AI agents are built, scheduled, and governed.
• Claude AI - the AI platform in active use across the firm for analysis, automation, and document generation.
• Tamr - Machine learning enterprise master data management and entity resolution platform underpinning the firm's data warehouse, ensuring consistent entity identification across all data sources within a structured hierarchy and graph database.
• Google Cloud Platform / BigQuery — the infrastructure layer on which DataCore is built.

Exposure to these platforms will develop in proportion to demonstrated capability and capacity. No prior knowledge of any platform is required at the point of hire.

Education and Qualifications:

• A degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence (AI) or a related discipline.
• Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
• 12 months to 3 years experience as a technology analyst or desktop support role.
• Working knowledge of Microsoft 365 administration. Familiarity with SharePoint configuration and permissions management is an advantage.
• Excellent verbal and written communication skills with an engaging personality. The role requires sustained interaction with senior professionals across investment and operational functions. The candidate will understand and must illustrate experience working in a client-first environment.
• Organised and self-directed. The role carries real autonomy within a small team and requires the ability to manage competing priorities without close supervision.
• Genuine interest in technology as a discipline, including current developments in data infrastructure and artificial intelligence AI.
• The development pathway described above is substantive, and candidates should approach it as such.

Languages:

• Must be fluent in English and display superior verbal and written communication skills.

Base salary: USD 75,000 - 90,000 plus bonus and benefits.

Our Equal Opportunity Pledge:

Capital Dynamics is an Equal Opportunity Employer. With 23 nationalities represented across 14 offices spanning North America, Europe, the Middle East, and Asia, we believe our differences makes us better investors and a stronger firm. We strongly encourage applications from talented individuals of all backgrounds, and warmly welcome candidates who may require adjustments during the recruitment process - please let our team know.

Disclaimer:

Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply, and encourage you to monitor our careers page for future opportunities.