Desktop Engineering System Administrator 1

Louisiana State University; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Louisiana State University is seeking a Desktop Engineering System Administrator 1 to join the LSUAM FA - ITS - SO - UECM - Desktop Engineering team. The role supports the Enterprise MDM environment and manages deployments, imaging, AD, GPO, certificates, and file/print services.

The ideal candidate has experience with SCCM/Intune in enterprise settings, Windows Server 2019+, and VMware/Hyper-V. On-site work at the Fred C. Frey Computing Services Building is expected.

Qualifications

• Bachelor's degree with 1 year of experience.
• Hands-on experience with SCCM and/or Intune in an enterprise environment.
• Understanding of Windows 11 and Windows Server 2019 or higher.

Responsibilities

• Use SCCM to design, build and maintain OS images for deployment via PXE.
• Develop and manage app deployments for campus labs and departments.
• Deploy and manage Intune and related MDM for endpoints across OSes.
• Support student VDI with Windows 365, including pools and licensing.
• Manage enterprise print services and related infrastructure.
• Perform patching, health checks, and change management across the LSU A&M environment.
• Collaborate with ITS Security on software deployments and risk mitigation.
• Create training materials and support documentation; provide Tier 3 support.

Skills

SCCM

Intune

Windows Server

PowerShell

VMware

Hyper-V

VDI

MDM

Education

Bachelor's degree

Tools

Active Directory

Group Policy

Veeam

Windows 365

Job description

Job Title

Desktop Engineering System Administrator 1

Position Type

Professional / Unclassified

Department

LSUAM FA - ITS - SO - UECM - Desktop Engineering (Leland Powers Redmond (00010378))

Work Location

0202 Fred C. Frey Computing Services Building

Pay Grade

Professional

Job Description

The Desktop Engineering System Administrator 1, with a team, assists to help support and maintain the Enterprise Mobile Device Management (MDM) environment for the LSU A&M campus. Responsibilities include managing existing application deployments, thin imaging, department on boarding and driver support for both on-premises and cloud based endpoints. The position also assists with the operation, configuration, and maintenance of departmental servers, including Active Directory, Group Policy, certificate management, as well as file and print services. An intermediate understanding of Windows Server 2019 and higher is required. Experience with VMware 8.x, Hyper-V, Veeam, and PowerShell without the assistance of Artificial Intelligence (AI) is preferred.

Job Responsibilities

• Utilize Microsoft System Center Configuration Manager (SCCM) to design, build, and maintain custom operating system images for deployment via PXE boot. Collaborate with campus departments to ensure images meet the needs of lab, department, and base system configurations across the university.
• Develop and manage application deployments that support LSU academic departments, faculty, and staff, including software used in campus computer labs. (20%)
• Responsible for the deployment, configuration, and management of Microsoft Intune and related Mobile Device Management (MDM) technologies such as Apple School Manager. Ensures secure, compliant, and efficient management of enterprise endpoints across Windows, macOS, iOS, and Android platforms. (20%)
• Collaborate with technical assets to support the student Virtual Desktop Infrastructure (VDI) environment using Windows 365, ensuring 24/7 operational availability. Additionally, this would also include the management of VDI pools, imaging, application deployment, and licensing. (15%)
• Responsible for the ongoing management of enterprise print services and related infrastructure with respect to student printing (Pharos). Ensures reliable, secure, and efficient printing operations across the organization through the maintenance of print servers, queues, drivers, and print management solutions. Assisting with the Print Desk and Copier Management when needed. (10%)
• Perform routine system maintenance, including but not limited to patching, health checks, operating system and third‑party software updates, change management, validation, and enforcement of operational and configuration standards within the LSU A&M environment. Assist in the maintenance and administration of the enterprise wide infrastructure, and escalated system anomalies to senior staff for analysis and resolution. Collaborate with the ITS Security team to deploy, manage, and maintain enterprise software and tools that support IT risk mitigation strategies. (10%)
• Collaborate with staff and management to develop training materials, customer documentation, and deployment management standards. Create and maintain support articles and process documentation. (10%)
• Provide Tier 3 support to desktop support analysts, ensuring consistent adoption and compliance with UECM standards across all departments. (10%)
• Other duties as assigned. (5%)

Minimum Qualifications

Bachelor's degree with 1 year of experience. The ideal candidate will have at least one year of hands on experience with Microsoft System Center Configuration Manager (SCCM) and/or Intune in an enterprise environment. Else, at least three years of an understanding of Windows 11, Windows Server 2019 or higher. Self driven and able to present ideas for optimization to management.optimization to management. +LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply -- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Bachelor's degree with 3 years of experience. In addition to the minimum qualifications, candidates should have at least three years of experience with SCCM, Intune, including configuration policies, deployments and provisioning. Familiarity with Microsoft SQL Server and SQL Server report creation is highly desired. Understanding of PowerShell scripting and automation concepts, as well as working knowledge of Azure Active Directory, Group Policy, and basic networking fundamentals. Experience supporting macOS, iOS, and Android devices along with knowledge of Windows 365, Hyper-V and Linux (Debian and Red Hat Enterprise) operating systems.

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.

Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College ("LSU"), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.