Desktop Support Analyst

mks2technologies; Fort Meade (MD); On-site; USD 110,000 - 120,000; Full time

Job summary

MKS2 Technologies, LLC is seeking experienced Deskside Support/Desktop Support Analysts to deliver enterprise-level technical support across government environments. The selected candidates will support end users through the installation, maintenance, troubleshooting, and lifecycle management of desktop systems, laptops, mobile devices, peripherals, and enterprise endpoint infrastructure.

This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and provides Tier

Qualifications

• 4–7 years of relevant experience in desktop/endpoint IT.
• Bachelor's degree in IT, CS, or related field.
• Experience with ITSM tools and ticketing systems.
• Knowledge of Windows OS deployment and patch management.
• Good communication and problem-solving skills.

Responsibilities

• Provide deskside and remote technical support for desktops, laptops, printers, and mobile devices.
• Analyze, test, troubleshoot, and resolve hardware, software, OS, and network issues.
• Install, image, deploy, and maintain Windows OS and endpoint devices.
• Support software deployment, updates, and patch management activities.
• Monitor endpoint health and compliance using management tools.
• Coordinate with admins, cybersecurity, and networks teams to resolve issues.

Skills

Endpoint management

Windows desktops

Networking basics

ITSM practices

Communication skills

Education

Bachelor's Degree in IT/CS/Info Systems

Tools

Active Directory

Microsoft 365

ITSM tools

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.

Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies.

We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Desktop Support Analyst

Labor Category: Computer Network Support Specialist - Journeyman

Location: Government Site (On-Site)

Clearance Requirements: Secret or above.

Salary Range: $110,000-$120,000

Position Summary

MKS2 Technologies is seeking experienced Deskside Support/Desktop Support Analysts to provide enterprise-level technical support across geographically dispersed government environments. The selected candidates will support end users through the installation, maintenance, troubleshooting, and lifecycle management of desktop systems, laptops, mobile devices, peripherals, and enterprise endpoint infrastructure.

This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and provides Tier II/Tier III technical support to ensure secure, reliable, and efficient IT operations. The Deskside Support Analyst will work closely with systems administrators, network engineers, cybersecurity teams, and end users to resolve technical issues, maintain endpoint compliance, and support enterprise service delivery objectives.

Key Responsibilities

• Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
• Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.
• Support software deployment, application installation, upgrades, updates, and patch management activities.
• Monitor endpoint health and compliance using enterprise management and monitoring tools.
• Perform root cause analysis and technical troubleshooting for complex desktop and endpoint issues.
• Troubleshoot LAN, WAN, VPN, wireless, and Internet connectivity issues.
• Support device lifecycle management activities, including inventory control, refresh efforts, provisioning, and equipment disposal.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Utilize IT Service Management (ITSM) tools to manage incidents, service requests, and problem resolution activities.
• Support configuration management and enterprise change management processes.
• Coordinate with network, cybersecurity, and systems administration teams to resolve enterprise technical issues.
• Ensure compliance with government security requirements and organizational policies.
• Provide exceptional customer service and technical support to end users in a mission-critical environment.

Required Knowledge, Skills, and Abilities

• Knowledge of enterprise endpoint management concepts and technologies.
• Experience supporting Windows desktop operating systems and enterprise endpoint environments.
• Experience with software deployment, patch management, endpoint monitoring, and device lifecycle management.
• Knowledge of LAN, WAN, VPN, and enterprise networking fundamentals.
• Familiarity with Microsoft Active Directory, Microsoft 365, and endpoint management solutions.
• Understanding of configuration management principles and enterprise change control processes.
• Knowledge of IT Service Management (ITSM) practices and incident management procedures.
• Ability to troubleshoot hardware, software, operating system, and network connectivity issues.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Minimum Qualifications

Experience

• 4 to 7 years of relevant experience supporting desktop systems, endpoint infrastructure, network operations, or enterprise IT environments.
• Experience supporting large-scale enterprise user environments.
• Experience diagnosing and resolving endpoint, application, and network connectivity issues.
• Experience utilizing ticketing systems and IT service management tools.

Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Substitutions:

• Associate's Degree plus two (2) additional years of relevant experience may substitute for a Bachelor's Degree.
• Four (4) additional years of relevant experience may substitute in lieu of a degree.

Preferred Qualifications

Experience suppo