Desktop Support Administrator

Delta-Denta; Bemidji (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Delta Dental of Minnesota, Bemidji, MN, seeks a Desktop Support Administrator for Stratacor (an affiliate). You will provide Level 1–2 support for Windows/Mac desktops, peripherals, iPads, and AV gear in the Operations and Technology Center.

Imaging, inventory, and on-site meeting support are routine parts of the role. Responsibilities include documenting resolutions, communicating with end users, training staff on IT topics, and coordinating with vendors.

Qualifications

• 5+ years in desktop hardware/software setup, configuration, and troubleshooting (Windows and Mac OS).
• Experience with Windows and MacOS desktops in an Active Directory environment.

Responsibilities

• Provide Level 1 and Level 2 helpdesk support during business hours and after-hours as needed.
• Set up, maintain and troubleshoot Windows and Mac OS desktops and notebooks using imaging software.
• Document issue resolutions in the helpdesk system.
• Maintain communication with end users and Technology Department staff.
• Set up and support Apple iPad/iPhone devices and other peripherals.

Skills

Clear communication

Problem solving

Multi-tasking

Education

5+ years desktop support in Windows/Mac AD

Active Directory experience

Tools

JAMF

Casper Suite

SCCM

LifeSize

Polycom

Job description

Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.

GENERAL SUMMARY

The Desktop Support Administrator is responsible for providing first and second level of operational support for infrastructure systems, networks, telecommunications, video conferencing and services in the Operations and Technology Center in Bemidji, MN. This includes installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, and associated peripherals including AV equipment.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of employment authorization at this time.

ESSENTIAL FUNCTIONS

• Provide Level 1 and Level 2 helpdesk support to company users during core business hours and after hours support as needed
• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers using system-imaging software
• Document issue resolution using the helpdesk ticketing system
• Maintain excellent communication with all end users and other members of the Technology Department
• Research, test, configure and software
• Set up, maintain and troubleshoot Apple iPad and iPhones
• Set up and configure printers, scanners and other peripherals
• Set up and maintain audio visual equipment and provide on-site meeting support
• Maintain inventory of all hardware and software resources
• Work with outside vendors as needed
• Willingness to train employees on various IT topics
• Execute other assigned tasks or projects as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze and effectively solve problems in a timely organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment

EDUCATION AND EXPERIENCE

Required:

• 5+ years set up, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
• Experience with Windows and MacOS desktops and netbooks, as well as iOS devices, in an Active Directory environment

Preferred:

• Experience with Microsoft Exchange, Microsoft Office 2013/2016, Microsoft Office 2011 for Mac, Office 365, WDS (Windows Development Server), Romgar, ShoreTel, Cisco, JAMF, Casper Suite, LifeSize, Polycom., SCCM, SCCOM, both Apple and PC environments and basic understanding of networking and TCP troubleshooting.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Travel Requirements: Minimal
• Weight Lifting Requirements: 50 lbs.
• Sedentary Work:Prolonged periods of sitting at a workstation while working at a computer

RELATIONSHIPS

• Reports To: Manager of Desktop Services
• Directly Manages: None
• Internal Relationships: Customer Service Representatives, Supervisors, Operations, and Human Resources
• External Relationships: Vendors as appropriate

The starting salary range for this position is $29.00 TO $36.00 per hour. Salary offers will typically be made in the listed range. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member’s salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.