Desktop Support (46476)

LEVI, RAY & SHOUP, INC; Madison, Northern (WI, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Codeworks, an LRS company, is seeking a Technical Support Engineer in Madison, WI for a long-term contract. You will support end users, hardware, network infrastructure, and AV tech across Wisconsin locations.

Responsibilities include on-site and remote assistance, deployments, and ensuring cybersecurity initiatives. Requires 2+ years in desktop support and an Associate's Degree; travel 25–50%+. Equal opportunity employer.

Qualifications

• Associate's Degree in Computer Science, Computer Technician, or related field.
• 2+ years of desktop support, technical support, or field service experience.
• Experience installing, configuring, repairing, and maintaining computer hardware and software.
• Knowledge of LAN/WAN networking.
• Strong troubleshooting and customer service skills.
• Experience supporting printers, scanners, and peripherals.

Responsibilities

• Install, configure, troubleshoot, and maintain computers, printers, scanners, and related peripherals.
• Provide onsite and remote technical support to end users.
• Support audio/visual and video conferencing technologies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Perform equipment deployments, upgrades, and field service activities.
• Support infrastructure hardware and cybersecurity initiatives.
• Document technical issues, resolutions, and installations.

Skills

LAN/WAN networking

Customer service

Troubleshooting

Hardware & software support

Remote/onsite support

Education

Associate's Degree in Computer Science/related field

Tools

Active Directory

Group Policy

Windows Server

Remote Desktop Services

Video conferencing systems

Job description

Added Oct 12, 2026 Desktop Support (46476) Madison, WI | Full-time

For additional information on how we handle your data, see www.LRS.com/privacy

If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc .

IMPORTANT NOTES:

• All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
• We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
• LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
• All genuine job opportunities are listed directly on our official careers portal at Careers .

Job Description

Codeworks, an LRS company, is seeking a Technical Support Engineer for a long-term contract opportunity in Madison, WI. This hands-on role will support end users, computer hardware, network infrastructure, and audio/visual technologies across multiple locations throughout Wisconsin.

Responsibilities

• Install, configure, troubleshoot, and maintain computers, printers, scanners, and related peripherals.
• Provide onsite and remote technical support to end users.
• Support audio/visual and video conferencing technologies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Perform equipment deployments, upgrades, and field service activities.
• Support infrastructure hardware and cybersecurity initiatives.
• Document technical issues, resolutions, and installations.

Qualifications

• Associate's Degree in Computer Science, Computer Technician, or related field.
• 2+ years of desktop support, technical support, or field service experience.
• Experience installing, configuring, repairing, and maintaining computer hardware and software.
• Knowledge of LAN/WAN networking.
• Strong troubleshooting and customer service skills.
• Experience supporting printers, scanners, and peripherals.

Preferred Qualifications

• Active Directory and Group Policy experience.
• Windows Server and Remote Desktop Services experience.
• Audio/visual or video conferencing support experience.
• Knowledge of digital audio recording equipment.
• Networking experience.

Additional Information

• Candidates must be current Wisconsin residents. No relocation permitted.
• Position requires 25-50%+ travel throughout Wisconsin, including occasional overnight travel.
• Valid Wisconsin driver's license and insurance required.

The base range for this contract position is $20.00 - $25.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires across all U.S. locations. Individual compensation is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence ("AI") in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used solely in support of the assessment of candidate qualifications. All hiring decisions are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact [e-mail] with any questions.

What to do if you suspect fraud:

If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc .