Desktop Support 1

Wipro Limited; Jefferson City (IL); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in the United States is seeking an experienced technical consultant to lead SAP-focused delivery. You will plan, analyze, define, and support technical capabilities for transformation, enhancement, advanced problem-solving, and project delivery.

You will design technical and integration solutions, work with clients to understand business processes, drive integration workshops, translate requirements to technical designs, and provide training and support to end-users.

Qualifications

• Independent SAP technical workstream expert for implementation/conversion/development/enhancement/support projects.
• Design and develop technical/integration solutions to meet business needs.
• Interact with SAP and partner teams to define integration requirements.

Responsibilities

• Lead high-level and detailed design of technical/integration solutions.
• Work with clients to understand business processes.
• Drive client discussions to define integration requirements and translate them to technical solutions.
• Provide training and support to end-users; write technical specifications and test plans for development teams.
• Manage projects and timelines; provide delivery support and escalation management.
• Interact with SAP and with partner teams.

Job description

Job Description

Role:

The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.

Do:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines
• Provide expert support to various projects and delivery engagements as and when required
• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

Deliver:

No.
Performance Parameter

1. Job Knowledge

Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

2. Customer Satisfaction

As defined by clients SLAs

3. Manging change & Improvement

Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective

Measure overall adaptability/flexibility to move from one project to another project

4. Functional Leadership

Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

5. Customer Responsiveness

Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner

The expected compensation for this role ranges from $ 45,000.00 to $ 51,000.00

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.