DESKTOP SUPPORT

Compunnel Inc.; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Compunnel, Inc. is searching for a Desktop Support Specialist in San Antonio, Texas. The role involves providing Tier 1 maintenance and support for desktop and laptop computers, troubleshooting customer issues, and ensuring device functionality.

Candidates should have an associate degree in a related field or equivalent IT experience, with proficiency in PC installation, configuration, and troubleshooting. Strong analytical and problem-solving skills are essential for meeting the challenges of this dynamic environment.

Qualifications

• Associate degree in Computer Maintenance Technology or equivalent experience.
• Experience with PC installation, configuration, and troubleshooting.
• Ability to work in rotating schedules and adapt to business needs.

Responsibilities

• Unpack and configure hardware for desktops and laptops.
• Document troubleshooting guides and installation procedures.
• Provide end-user training on software functionality.

Skills

Troubleshooting skills

Customer service

Analytical skills

Problem-solving

Basic PC networking concepts

Education

Associate degree in Computer Maintenance Technology or related field

Tools

Microsoft Office products

Windows Active Directory

Job description

The Desktop Support Specialist provides Tier 1 (intermediate level) maintenance and support for CPS Energy desktop and laptop computers. Responsibilities include identifying and resolving customer issues, installing and configuring hardware/software, and ensuring reliable functionality of supported devices. This role requires strong troubleshooting skills, customer service, and the ability to adapt to changing technologies and business needs.

Key Responsibilities

• Unpack and configure hardware for desktops, laptops, and peripherals
• Provide end-user training on device and software functionality
• Document troubleshooting guides and installation procedures
• Relocate equipment including desktops, laptops, and peripherals
• Research and develop solutions for new technical problems
• Document interactions in the ticketing system
• Maintain technical skills through independent research

Required Qualifications

• Associate degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field; or equivalent IT technical experience
• Experience with PC installation, configuration, and troubleshooting
• Basic knowledge of PC networking concepts and Windows Active Directory
• Familiarity with LCD projectors and monitors
• Knowledge of printer and plotter setup and maintenance
• Experience supporting Microsoft Office products (Word, PowerPoint, Excel, Visio, Project)
• Strong analytical, problem‑solving, and communication skills
• Ability to work rotating schedules, including adapting to changing business needs
• Ability to distinguish colors for identifying electronic components and wiring

Preferred Qualifications

• Experience supporting utility construction and maintenance environments

Certifications

• No specific certifications required; CompTIA A+, Network+, or Microsoft certifications preferred