Desktop Support

Vaco Recruiter Services; Philadelphia (Philadelphia County); On-site; USD 80,231,424 - 83,096,832; Full time

Job summary

Vaco Recruiter Services seeks a Site Support Technician for Philadelphia with hands-on hardware and software support across multiple sites. This 6-month contract-to-hire role is on-site five days a week, 8am-5pm ET, with travel between sites.

You will troubleshoot issues, assist nurses and clinic staff, and resolve tickets in ServiceNow, leveraging strong communication to ensure reliable IT service and user satisfaction in a fast-paced healthcare setting.

Qualifications

• At least 3 years of experience in IT support, working on-site with users.
• Familiarity with IT ticketing systems such as ServiceNow.
• Strong interpersonal and communication skills.

Responsibilities

• Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.

Skills

IT support

On-site work experience

Customer communication

Tools

ServiceNow

Job description

Title: Site Support Technician | Philadelphia- Multiple Sites

Pay/Salary/Benefits/Perks:

• Contract Type: 6-Month Contract to Hire
• Hourly Rate: $28-29/Hr
• Salary upon Conversion: $60k (contingent upon experience)

Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern.

Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.

Responsibilities

• Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.

Must-Have Qualifications and Skills

• Experience: At least 3 years of experience in IT support, working on-site with users
• IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
• Communication: Strong interpersonal and communication skills.