Desktop Support

GTN Solutions GmbH; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

GTN Solutions GmbH in New York seeks an experienced IT Support Specialist to provide reliable desktop support across corporate, field, and educational users. You will resolve hardware/software issues, configure devices, and maintain accurate asset records while documenting steps and outcomes.

The role requires hands-on troubleshooting, familiarity with ServiceNow, Windows administration, and Microsoft 365, with a focus on ITSM practices and clear technical communication.

Qualifications

• 3+ years of experience in desktop support.
• Experience with Windows administration and Microsoft 365.
• Hardware troubleshooting expertise.
• Knowledge of IT service management practices.
• Strong technical documentation and problem-solving skills.

Responsibilities

• Manage and resolve support tickets in ServiceNow.
• Provide technical assistance to corporate office, distributed field, and educational institution users.
• Troubleshoot desktop hardware and software issues.
• Install and configure software and user devices.
• Diagnose network connectivity and related technical issues.
• Track IT assets and maintain accurate inventory records.
• Document troubleshooting steps, resolutions, and support activities.
• Escalate complex or unresolved issues through appropriate channels.

Skills

Desktop support

Windows administration

IT problem solving

Technical documentation

Tools

ServiceNow

Job description

Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.

Responsibilities

• Manage and resolve support tickets in ServiceNow.
• Provide technical assistance to corporate office, distributed field, and educational institution users.
• Troubleshoot desktop hardware and software issues.
• Install and configure software and user devices.
• Diagnose network connectivity and related technical issues.
• Track IT assets and maintain accurate inventory records.
• Document troubleshooting steps, resolutions, and support activities.
• Escalate complex or unresolved issues through appropriate channels.

Preferred Qualifications

• 3+ years of experience in desktop support.
• Experience with Windows administration and Microsoft 365.
• Hardware troubleshooting expertise.
• Knowledge of IT service management practices.
• Strong technical documentation and problem-solving skills.