Desktop Support

SWA; Los Angeles (CA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

SWA in Los Angeles is seeking an IT Support Specialist who can work with minimal supervision, both onsite and remotely, to keep the office productive. You will provide hands-on hardware and software support for computers, printers, peripherals, and other IT equipment, and coordinate with local management as needed.

The ideal candidate is customer-focused, a self-starter with excellent written and verbal communication, strong listening and analytical skills, and a commitment to following SWA’s IT

Qualifications

• Working knowledge of IT hardware and software.
• Strong teamwork, communication, and interpersonal skills.
• Ability to work with both technical and non-technical staff.

Responsibilities

• Provide hands-on hardware and software support for computers, printers, peripherals, and other IT equipment at the Los Angeles office.
• Provide remote support to other SWA offices as needed.
• Ensure adherence to SWA’s IT standards and compliance with IT strategy.

Skills

IT hardware

IT software

Teamwork

Communication

Interpersonal skills

Tools

Windows 10

Windows 11

MS Office Suite

Adobe Products

AutoCAD

Job description

The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused, and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening, questioning, and analytical skills are vital to success in this role.

Responsibilities:

The primary role is to provide hands-on hardware and software support for computers, print devices, peripherals, and other IT related equipment for SWA’s Los Angeles office. Providing remote support to all other SWA offices is a secondary role of this position along with adhering to SWA’s IT standards and ensuring compliance in accordance with SWA’s IT strategy.

Reports to:

Coordinates activities with local office management and reports directly to the CTO.

Skills Required:

Should possess a working knowledge of IT related hardware and software. Strong teamwork, communication, and interpersonal skills are essential along with the ability to effectively work with technical and non-technical staff.

Software:

• Windows 10
• 11
• MS Office Suite
• Adobe Products
• AutoCAD Graphics Programs

Equipment:

• PCs
• Laptops
• Printers
• Plotters
• Scanners
• Copiers
• Cell Phones

Abilities:

• Printer troubleshooting
• Desktop troubleshooting
• Problem solving
• Interpersonal skills
• Ability to lift 50 lbs
• Organizational skills
• Follow detailed instructions