Desktop Specialist II

SmithGroup; Los Angeles (CA); Hybrid; USD 70,000 - 74,000; Full time

Benefits offered by this job

3 weeks PTO

8 paid holidays

15 extra Fridays off

Medical, dental, vision

401(k) matching

Tuition reimbursement

Career coaching

Job summary

SmithGroup in Los Angeles is seeking a Desktop Specialist II to support local office staff and remote SmithGroup employees nationwide in a hybrid IT environment. You will troubleshoot network, software and hardware issues in a Windows setting, manage MS Teams, OneDrive, and SharePoint, and assist with onboarding and training.

The ideal candidate has 2–4 years of IT experience and an associate degree or equivalent.

Qualifications

• Minimum of an associate’s degree or equivalent experience.
• 2–4 years of experience in IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• Must be detail oriented and able to work in a team environment.

Responsibilities

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handle IT support requests and questions from employees in SmithGroup offices or remotely.
• Setup, configure and maintain desktops, laptops, printers, and network accounts.
• Support employees in a hybrid work environment with virtual meetings/video conferencing.

Skills

IT Support

Windows

Microsoft 365

Customer Service

Documentation

Education

Associate degree or equivalent

Tools

Windows OS

MS Teams

OneDrive/SharePoint

Job description

SmithGroup is an integrated design firm with a reputation for cultivating a top-ranked culture while pioneering award-winning innovative design solutions. We blend research, data and technology with ingenuity and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions for healthcare, science and technology, workplace, mixed use, higher education, cultural, waterfront, parks and open spaces, and urban environments. We are looking for passionate problem solvers who want to elevate design, push boundaries and create a more resilient future.

The Los Angeles office of SmithGroup is looking for a Desktop Specialist II to join our team.

As an IT team member, you will work directly with local office employees as well as remotely support SmithGroup employees in all offices around the country. Working with a firm wide team, you will collaborate on projects and initiatives, improve workflows, develop standards as well as evaluate and use cases for new technologies across the entire firm.

Working with us you will:

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.


• Handle IT support requests and questions from employees working in SmithGroup offices or remotely.


• Troubleshoot and solve network, software and hardware issues working within the Microsoft M365 environment including MS Teams, OneDrive, and SharePoint online.


• Conduct new employee orientations.


• Setup, configure and maintain desktops, laptops, printers, and network accounts.


• Instruct employees on proper use of IT equipment and software.


• Support employees in a hybrid work environment assisting with virtual meetings/video conferencing and troubleshooting connectivity issues.


• Regularly attend web conferences and collaborate with other IT staff in other offices across the country.


• Assist in moving IT equipment to different locations within the office.


• Work collaboratively with other IT members to solve problems and improve workflows.


• Engage in a team-oriented approach using shared knowledge, best practices and organizational awareness.


• Be a valued contributor, improving workflows and creating documentation for SmithGroup.


• Must be willing to work at the job site 5 days a week.


• Periodic travel to San Diego office as needed.

An ideal candidate:

• Minimum of an associate’s degree or equivalent experience.


• 2-4 years of experience in the field of IT.


• Excellent written and verbal communication skills and a great customer service attitude.


• A strong level of initiative and an ability to be a self-starter; ability to work with minimum supervision.


• Must be detail oriented and able to work in a team environment.


• Must be able to set priorities, multitask and work independently.


• Demonstrates ability to learn new skills.


• Strong problem solving ability.

At SmithGroup, we are committed to helping our staff thrive with great projects and time to unwind. We offer flexible scheduling, a hybrid work environment, 3 weeks of PTO within your first year of employment with the option of purchasing additional time off, 8 paid federal holidays, plus 15 extra Fridays off! Our benefits plan includes medical, dental, and vision coverage, wellbeing resources, paid parental leave, a flex spending account and voluntary insurance options. We invest in your future through our 401(k) program with employer matching, tuition reimbursement program, one-on-one career coaching and professional development opportunities. While we may ultimately pay more or less than a posted salary range, at the time of posting the anticipated salary range for this position is $70,304 to $74,304 annually and you are eligible for a performance-based bonus each year.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you require reasonable accommodation to complete this application, interview, or otherwise participate in the employee selection process, please direct your inquiries to