Desktop Special Delivery

CompuCom; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Compucom Systems, Inc. is seeking a Level 2 Desktop Technician to provide onsite support and resolve complex hardware/software issues for enterprise clients.

You will work with laptops, desktops, tablets, printers, and servers, documenting all actions in ticketing systems and coordinating with other teams. The role requires at least 3 years of related experience, an Associates degree or equivalent, and solid knowledge of Windows OS and MS Office.

Qualifications

• Associates degree preferred or equivalent experience in Computer Science or IT.
• Minimum 3+ years of related field experience.
• Desktop and/or Infrastructure support experience required.
• Strong written communication and customer support skills.
• Ability to coordinate multiple tasks with attention to detail.

Responsibilities

• Diagnose and repair hardware, software, and systems issues onsite.
• Perform service, repair and installation of computer hardware, printers, and related devices.
• Manage user accounts and permissions; perform password resets.
• Update tickets with status and resolutions, ensuring clear documentation.
• Communicate with customers at all levels and coordinate with teams.

Skills

Customer support

Communication

Technical writing

Multi-tasking

Attention to detail

Education

Associates degree

Tools

Windows OS

MS Office

MS Outlook

Printers/Servers

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Level 2 Desktop Technician to join our team.

Our Techs are responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures.

• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.

• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.

• Communicates with customers at all levels of technical and non-technical skill sets, including executives, admins and engineers.

• Follow-up with end users to provide status updates as per service level guidelines (SLA's).

• Acts as the first escalation point for complex and/or high-priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.).

• Follow all standard operating procedures (SOP) through the effective use of knowledge management.

• Works collaboratively with people across the organization.

Skills & Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.

• Minimum 3+ year of experience in related field.

• Desktop and/or Infrastructure support Experience.

• Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred.

• Technical writing competency.

• Sound understanding of customer support, operations, and processes.

• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

• Demonstrated capability to achieve results in a fast-paced, client driven environment.

• Strong desire and enthusiasm to serve customers.

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.

• Working knowledge of the Microsoft Office application suite including MS Outlook.

Wage Range

The hourly rate for this position is between $18.00 - $24.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (https://cdn.prod.website-files.com/6a26b2baaaf8a78d546e8fc0/6ac6324bda674f85386fc6a8_CORP_Compucom-BAAG_v4.1_Approved_FINAL_2026-06-30.pdf)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://cdn.prod.website-files.com/6a26b2baaaf8a78d546e8fc0/6ac6324b3e8b494eb0d1b029_CORP_Compucom-California-Consumer-Privacy-Act-Notice_Approved_2025-09.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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