Desktop Senior Technical Analyst (OIT Recruitment, Hybrid)

Pueblo Community College; Colorado Springs (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Governor's Office of Information Technology is seeking a Desktop Senior Technical Analyst to deliver Tier II/III desktop support for state employees, contractors, and other users. The role leads technical work, evaluates and implements imaging, and ensures policy-aligned deployments.

Responsibilities include resolving OS issues, deploying computers, and assisting Security, Server, Network teams as needed. A pre-employment check and relocation within Colorado may be required.

Qualifications

• Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.
• Education may substitute for the required experience on a year-for-year basis; training or certification related to the work assigned will be credited toward substitution.
• Experience deploying and supporting Windows desktop OS, SCCM experience, and strong communication to non-technical staff.

Responsibilities

• Provide Tier II and III desktop support to a diverse user base.
• Deploy new or rebuilt computers per policy and security requirements.
• Perform CM tool platform installations and imaging.
• Support desktop, laptop, and tablet users with Microsoft, Adobe, and other software.
• Log incidents in the ticketing system and assist other IT teams as needed.

Skills

Windows 7/10

Android OS

iOS

SCCM

Communication

Job description

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

OIT ONLY RECRUITMENT:

This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Contractors currently engaged at OIT do not qualify as employees.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Are you a seasoned IT professional looking for a challenging and impactful role? OIT is seeking a Desktop Senior Technical Analyst to fill a crucial role in delivering top-notch information technology services to support the State of Colorado.

The IT Desktop Senior Technical Analyst is a key contributor, responsible for providing Tier II and III desktop support to a diverse user base, including state employees, contractors, interns, vendors, and some county users. As the technical work lead and Subject Matter Expert (SME), you will be at the forefront of identifying, evaluating, implementing, and managing support requests beyond the Service Desk level.

Essential Functions:

• Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).
• Deploy new or rebuilt computers based on OIT and agency security and operational policies
• Enterprise Configuration Management Tool platform installations
• USB based installations
• InTunes-based imaging installations
• Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.
• Provide resolution, assistance, and limited training to standard supported applications:
• Productivity Software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems
• Receive and/or log service incidents into the ticketing system.
• Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:
• Network troubleshooting
• File Server Management

OIT ONLY RECRUITMENT:

This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience in deploying and supporting Microsoft Windows Desktop Operating systems
  • Windows 7 (32/64 Bit)
  • Windows 10 (32/64 Bit)
  • Android OS (best effort)
  • Apple iOS (best effort)
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• SCCM experience.

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [e-mail] or call [phone].

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.