Network Voice Administrator II (Hybrid - Pueblo CO).

State of Colorado; Pueblo (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

State of Colorado's Governor's Office of Information Technology is seeking a Network Voice Administrator II to support highly complex VoIP networks, test, administer and implement VoIP designs, and ensure QoS and security across sites. You will lead voice systems projects, evaluate tools, and coordinate funding with leadership.

The role requires Cisco routing/switch configuration expertise and CCNA/CCNP related credentials, plus strong customer service and collaboration with stakeholders across

Qualifications

• Three+ years as a dedicated Network Voice provider in a professional env.
• Two+ years copper core contact work; experience clearly shown on the application.
• Degree substitutions allowed by policy; relevant certifications count toward substitutions.

Responsibilities

• Maintain VoIP standards, configurations, dial plans and QoS across department resources.
• Support voice/video/data network projects and legacy voice systems.
• Evaluate software tools, hardware and services for voice/video delivery.
• Lead planning for funding to upgrade voice infrastructure and plan for growth.
• Develop and implement advanced VOIP services including call routing and video conferencing.
• Lead projects for new or replacement phone systems.

Skills

VoIP administration

Conferencing systems

QoS design

Dial plan design

Cisco router/switch configuration

Customer service

Education

Bachelor's degree in IT or related field

Tools

Cisco IOS

VoIP hardware/tools

Job description

Department Information

Together, we innovate for a stronger Colorado

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

Description Of Job

TERM LIMITED POSITION:

This position is term limited with an anticipated end date of approximately two (2) years from the date of hire. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term limited basis.

As our new Network Voice Administrator II you will provide support for highly complex VoIP networks including voice and video communications. You will support the testing, administrating, and implementing VoIP network solutions and possess technical knowledge of key VoIP network technologies such as Network Management, Voice over IP (VoIP), Video, and security. You will recommend and get approval for VoIP network design changes which impact all supported sites.

You will diagnose and appropriately handle voice network outages. Resolving these issues in a timely manner requires a combination of technical knowledge to identify and correct the issue or to escape the issue with the service provider, if necessary.

Specific Daily Opportunities Include The Following

• Adhering to and maintaining the voice over internet protocol (VoIP) standards, configurations, dial plan, and quality-of-service reliability (QoS) design used department-wide.
• Supporting voice/video/data network projects.
• Supporting legacy voice systems and legacy IFB,T-1’s, DS3 ect add Programming of voice systems.
• Assisting in the evaluation and approval of software tools, hardware, and services used in the delivery of voice, and video conferencing services.
• Assisting leadership and senior voice administrators to plan for funding to maintain and upgrade network infrastructure to replace end of life equipment, keep up with future growth, and new technology advancements.
• Supporting the development and implementation of advanced VOIP services, including emergency call announcement and routing, call center phone systems, hotlines, and video conferencing.
• Lead projects for new and replacing existing phone systems.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

Minimum Qualifications

• A minimum of three (3) years of professional experience as a dedicated Network Voice provider in a managed service or medium to large size professional environment.
• A minimum of two (2) years of two years copper core contact work. (Experience must be clearly displayed on your application)

Substitutions

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications

• Relevant years of State Service in a position with similar duties.
• Experience in copper cabling 25 pair and cat 6
• Three years of professional work experience in information technology network operations and support which includes strong background in the following:
• Voice Over IP (VOIP) system administration and Voice system programming
• Conferencing systems
• Quality of Service (QoS)
• Dial plan design and administration
• One or more years of professional experience in Cisco router and switch configuration.
• Demonstrated excellence in customer service skills.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network.
• Professional (CCNP) related to Network/Wireless technologies.
• Demonstrated experience using project management methodology.

Conditions Of Employment

• OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.
• A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.
• This position may require travel within the specified geographic area, and to locations across the state as needed.
• This position may require on-call duties as needed by the position.

Supplemental Information

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [e-mail] or call [phone].

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.