Desktop Platform and Experience Engineer

RK Management Consultants, Inc.; Chicago (IL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

RK Management Consultants, Inc. is seeking an IT Endpoint Engineer in Chicago to help package and publish applications, test compatibility, and onboard new software.

The role administers Microsoft Intune, maintains compliance, and drives automation across endpoint management while collaborating with the Service Desk to improve first-contact resolutions. The successful candidate will contribute to image development and testing, create knowledge articles, and document procedures to streamline

Responsibilities

• Package and publish applications using FlexApp.
• Conduct application compatibility testing.
• Manage application onboarding requests.
• Administer Microsoft Intune.
• Maintain compliance and reporting standards.
• Improve endpoint management automation.
• Assist with gold image development.
• Participate in image testing and validation.
• Maintain application baselines.
• Develop monitoring and reporting improvements.
• Document support procedures.
• Create knowledge articles.
• Identify opportunities for automation.
• Partner with the Service Desk.
• Expand first-contact resolution capabilities.

Job description

Job Description: Ideally this candidate can be on site in Chicago twice per month.

Primary Responsibilities

Application PackagingPackage and publish applications using FlexApp.

Conduct application compatibility testing.

Manage application onboarding requests.

Endpoint EngineeringAdminister Microsoft Intune.

Maintain compliance and reporting standards.

Improve endpoint management automation.

Windows Image ManagementAssist with gold image development.

Participate in image testing and validation.

Maintain application baselines.

Develop monitoring and reporting improvements.

Document support procedures.

Create knowledge articles.

Identify opportunities for automation.

Support TransitionPartner with the Service Desk.

Expand first-contact resolution capabilities.