Desktop/PC Technician

TechDigital Group; Omaha (NE); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to manage and maintain PC equipment and software installations. This role involves troubleshooting hardware and software issues, ensuring smooth operation of IT infrastructure, and providing technical support to users. You'll be responsible for asset management, printer installations, and creating support documentation. The ideal candidate will be proactive, detail-oriented, and capable of working collaboratively across various support teams. If you're passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in troubleshooting and maintaining software applications and hardware.
• Strong knowledge of SCCM, DNS, and DHCP is essential.

Responsibilities

• Install and move PC equipment, ensuring proper setup and disposal.
• Troubleshoot and maintain software applications and infrastructure.

Skills

Troubleshooting

Software Installation

Asset Management

Printer Maintenance

Technical Support

Tools

SCCM

DNS

DHCP

Group Policy

Job description

Job Details:

1. Installation and moving of PC equipment as well as preparing equipment for disposal.
2. Software installation, OS upgrades, antivirus and Windows patch updates.
3. Printer and other peripheral installation.
4. Asset management and inventory update.
5. Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure.
6. Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
7. Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems.
8. Participate in outage escalation.
9. Provide vendor escort Floor Support.
10. Create and maintain support documentation.
11. Interacting with other support groups (local and global) within the firm across multiple platforms.
12. Assist Corporate Services with receiving IT equipment from the loading dock, update inventory.
13. Multimedia support/assistance in town hall setup or office event.

Technical Skills:

1. Image a Machine (laptop/Desktop).
2. Knowledge of SCCM.
3. DNS and DHCP.
4. Group Policy.
5. Experience in configuring the new laptop/Desktop.