Desktop & Network Support Analyst

S&C Electric; Franklin (WI); On-site; USD 73,000 - 96,000; Full time

Job summary

S&C Electric is seeking an Endpoint Support Analyst to join a high-performing IT team. You will support Microsoft 365, Cisco networks, and PC hardware across 19 offices worldwide, delivering reliable end-user computing services.

The ideal candidate has 4-5 years in desktop/endpoint support, strong PowerShell scripting, VMware vSphere, Azure, and Intune experience, and excellent communication skills. On-site operations are required with occasional travel.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent work experience
• 4-5 years of relevant desktop/endpoint support experience in a corporate or manufacturing environment
• Proficiency with PowerShell scripting and automation
• Experience with VMware vSphere and best practices
• Working knowledge of Microsoft Azure and Intune MDM/MDA
• Strong communication and customer service orientation
• Ability to work independently in a fast-paced environment
• Knowledge of Windows, Linux, macOS and Microsoft 365 products

Responsibilities

• Maintain PC hardware remotely and for production support.
• Develop automated processes via PowerShell scripts to improve team functions and client requests.
• Propose projects and initiatives to improve customer support and central management of IT systems.
• Provide coaching to entry-level team members in problem-solving and technical standards.
• Drive efforts to improve customer service through new technologies.
• Install or assist in installing and maintaining technical equipment and software.
• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause and resolution.

Skills

PowerShell scripting

Microsoft 365

Windows

Linux

Education

Bachelor's Degree in Computer Science / IT

Tools

VMware vSphere

Microsoft Azure

Intune MDM/MDA

Job description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

8:00 am-5:00 pm (Monday-Friday) On-Site

The team provides support 365 days a year.

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position is $72,570-$96,152.60. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Desktop & Network Support Analyst!

Are you passionate about Desktop & Network Support Analyst? We seek an enthusiastic and passionate professional for an Endpoint Support Analyst with experience supporting Microsoft 365, Cisco networks, and PC hardware. The successful candidate will join a high-performance, cross-functional team, supporting S&C's 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating with professionalism, urgency, empathy, and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills.

Key Responsibilities

• Maintain PC hardware remotely and for production support.
• Develop automated processes via PowerShell scripts to improve team functions and client requests.
• Propose projects and initiatives to improve customer support and central management of IT systems, including but not limited to OS configurations, scan guns, printers, and Microsoft tools.
• Provide entry-level team members with coaching in problem-solving and technical standards.
• Drive team efforts to improve customer service for our clients through new technologies.
• Install or assist in installing and maintaining technical equipment and software.
• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution, and potential trends.
• Prepare/maintain procedural, educational, or related documentation/communications.
• All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.

What you'll need to succeed:

• "4-5 years of relevant experience" with something more specific, such as: 4-5 years of experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
• Knowledge of PowerShell and scripting practices.
• Knowledge of VMware vSphere technologies and best practices.
• Working knowledge of Microsoft Azure.
• Working knowledge of Microsoft Intune MDM/MDA.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products.
• Strong customer service orientation with keen attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.

Education & Certifications/Licenses

• Required: Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent work experience
• Preferred: Certification in current Microsoft client technologies is highly desirable.

Physical demands

• Standing: Some tasks are performed in a standing position.
• Walking: Frequent walking of varied distances.
• Lifting: Frequent lifting of items weighing up to 30 lbs.
• Carrying: Frequent carrying of items weighing up to 30 lbs.
• Pushing: Occasional pushing of computer carts.
• Pulling: Occasional pulling of computer carts.
• Bending: Occasional bending to perform a variety of tasks.
• Reaching: Frequent full range of motion from above the shoulders to below the knees.
• Handling: Frequent handling of computer equipment weighing up to 30 lbs.

DisclaimersThis job description is not an exhaustive list of all functions that the team member may be requ