Desktop/IT Support

American IT Staff; Colorado; On-site; USD 45,000 - 60,000; Full time

Job summary

American IT Staff is looking for an IT support specialist to install and troubleshoot electronic equipment, manage inventory, and assist users with conference setups. This role requires strong customer service skills and the ability to adapt quickly to various technical issues while working closely with internal IT teams.

The ideal candidate should be proficient in Windows/Mac environments and possess excellent organizational skills. The position offers a dynamic work environment and hands-on training opportunities.

Qualifications

• Experience with desktop and laptop imaging.
• Strong organizational skills and customer service abilities.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Identify, deliver, and install electronic equipment at end user desks.
• Assist users with video conference meeting setup and troubleshooting.
• Maintain accurate inventory and organize stock room.

Skills

Windows/Mac

Office 365

Cloud infra

Troubleshooting

Customer support

Tools

Service-Now

Job description

Top skills: Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.

• Associate will identify, deliver, and install electronic equipment at end user desks.
• They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.
• This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.
• They will do some light end user one on one training to help users understand and adopt technology.
• They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.
• Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events
• Use Service-Now to accept, work, and resolve incidents
• Open incidents and requests in Service-Now
• Communicate with internal IT employees and end users in an effective and professional manner
• Be prepared to offer one on one training using already created training materials
• Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
• Image laptops and desktops (Windows / Mac)
• Assist with Video Conferencing setup, and troubleshooting
• Desk setups, end user desk moves, and removal of electronic equipment
• Strong organizational skills
• Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.
• Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
• Must be able to move at a quick pace
• Must be able to prioritize several concurrent issues to address the most urgent first
• Direct end users to an internal IT support desk for any duties not described above
• Works with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occur
• Assist Customer US locale facilities team with local IT related needs
• Assist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.
• Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanning
• Alert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.
• Prioritize the needs of VIP members
• Shadow and familiarize with white glove