Desktop/Field Technician - SOLCAL Area

ViziRecruiter,LLC.; California (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Field IT Technician, where you will play a vital role in providing on-site IT support and ensuring seamless operations at client locations. This contract position offers the opportunity to work independently while collaborating with a dynamic team. With a focus on customer service, you'll troubleshoot hardware and software issues, manage service tickets, and support mobile device setups. Enjoy the flexibility of working from home while traveling to various sites, and benefit from a supportive environment that values innovation and growth.

Qualifications

• 3+ years of experience in IT support or desktop support.
• Strong troubleshooting skills for hardware and software.
• Basic networking knowledge and experience with cabling.

Responsibilities

• Provide IT support and hardware servicing at client sites.
• Troubleshoot and resolve issues with PCs, laptops, and printers.
• Collaborate with the network team and manage service tickets.

Skills

IT Support

Troubleshooting Skills

Networking Knowledge

Active Directory

Office 365

Customer Service Skills

Self-Motivated

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in Santa Fe area, CA. It is a contract position with6 months to start, with strong potential for extension.They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities

• Travel locally to assigned client sites to provide IT support and hardware servicing.
• Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.
• Handle IT moves, adds, and changes, including installation and configuration of equipment.
• Perform basic networking tasks including cabling and troubleshooting connectivity.
• Collaborate with the network team and escalate issues as necessary.
• Set up and support MFA and mobile devices (phones and tablets).
• Provide friendly, responsive customer service to on-site staff.
• Create, manage, and resolve service tickets with attention to priority and impact.
• Maintain accurate documentation of activities and installations.

Requirements

• 3+ years of IT support or desktop support experience.
• Strong hardware/software troubleshooting skills.
• Basic networking knowledge and ability to perform cabling tasks.
• Familiarity with Active Directory and Office 365 (O365).
• Experience with mobile device setup and MFA.
• Excellent communication and customer service skills.
• Self-motivated and capable of working independently.

Physical & Travel Requirements:

• Travel between sites with mileage reimbursed at current IRS rate.
• Capable of lifting up to 15 lbs. (e.g., laptops, printers).
• Frequent walking, bending, and working in potentially loud or dusty environments.
• Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.