Desktop/Field Technician - SOLCAL Area

Connection; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Field IT Technician with a forward-thinking company. This role offers a chance to provide essential IT support while working primarily on-site in the Santa Fe area. You'll be responsible for troubleshooting hardware and software issues, handling installations, and ensuring excellent customer service. With a contract position that has strong potential for extension, this is a perfect fit for self-motivated individuals who thrive in dynamic environments. Join a team that values your expertise and offers benefits while you travel to various client sites.

Qualifications

• 3+ years of IT support experience with strong troubleshooting skills.
• Familiarity with Active Directory and Office 365 is essential.

Responsibilities

• Provide IT support and hardware servicing at client sites.
• Troubleshoot issues related to PCs, laptops, and mobile devices.

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Basic Networking

Active Directory

Office 365

Customer Service

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in Santa Fe area, CA. It is a contract position starting at 6 months, with strong potential for extension. The technician will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities

1. Travel locally to assigned client sites to provide IT support and hardware servicing.
2. Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.
3. Handle IT moves, adds, and changes, including installation and configuration of equipment.
4. Perform basic networking tasks including cabling and troubleshooting connectivity.
5. Collaborate with the network team and escalate issues as necessary.
6. Set up and support MFA and mobile devices (phones and tablets).
7. Provide friendly, responsive customer service to on-site staff.
8. Create, manage, and resolve service tickets with attention to priority and impact.
9. Maintain accurate documentation of activities and installations.

Minimum

USD $34.00/Hr. - USD $38.00/Hr.

Qualifications

1. 3+ years of IT support or desktop support experience.
2. Strong hardware/software troubleshooting skills.
3. Basic networking knowledge and ability to perform cabling tasks.
4. Familiarity with Active Directory and Office 365 (O365).
5. Experience with mobile device setup and MFA.
6. Excellent communication and customer service skills.
7. Self-motivated and capable of working independently.

Physical & Travel Requirements

• Travel between sites with mileage reimbursed at current IRS rate.
• Capable of lifting up to 15 lbs. (e.g., laptops, printers).
• Frequent walking, bending, and working in potentially loud or dusty environments.
• Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.