Endpoint Engineer (SCCM/MECM) — Windows Imaging & Automation

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 97,000 - 162,000; Full time

Job description

This role is four days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team. The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands‑on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.

Primary Responsibilities

ATM Imaging & Platform Support

Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions. Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment. Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.

Troubleshooting & Problem Resolution

Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware. Perform root cause analysis and drive resolution of recurring technical problems. Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.

Automation & Process Improvement

Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities. Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.

Collaboration & Documentation

Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams. Create and maintain technical documentation, standards, knowledge articles, and operational procedures. Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.

Education and Experience Required

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
• Strong hands‑on experience with Microsoft Configuration Manager (SCCM/MECM), including: Operating System Deployment (OSD) Software Packaging and Deployment Patch Management Task Sequences Device Compliance and Reporting
• Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
• Advanced troubleshooting and problem‑solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
• Experience creating and supporting enterprise device images.
• Experience with PowerShell scripting and automation.
• Strong communication and collaboration skills with the ability to work across multiple technology teams.
• Experience managing incidents, problem investigations, and root cause analysis efforts.

Education and Experience Preferred

• 5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium‑to‑large enterprise environment.
• Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
• Experience with Microsoft Intune and modern device management technologies.
• Familiarity with endpoint security controls and enterprise device compliance requirements.
• Experience with ServiceNow, Jira, or similar IT service management platforms.
• Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Focus Areas (in priority order)

• SCCM / MECM Administration & Engineering
• Windows Imaging & Operating System Deployment
• Advanced Troubleshooting & Root Cause Analysis
• ATM/TCR Imaging and Platform Support
• PowerShell Automation & Process Improvement

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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