Desktop Engineer - Information Technology

Ashland University; Ashland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Ashland University is hiring a Desktop Engineer to ensure reliable desktop and endpoint operations across Windows and Mac environments. You will deploy images, manage devices via Intune and JAMF, and support cloud services (Azure/Entra) while aligning with NIST standards.

You’ll automate tasks with PowerShell, maintain security postures, and collaborate with IT, security, and client services to deliver scalable solutions in a hybrid work setting.

Qualifications

• Bachelor’s degree in IT or CS plus 3 years of relevant experience.
• US work authorization required; no sponsorship offered.
• Experience with endpoint management and cybersecurity basics.
• Ability to work in project teams and manage multiple initiatives.

Responsibilities

• Create, maintain, and deploy Windows and Mac images.
• Manage devices with Intune, JAMF, and MDM practices.
• Administer AD, Entra, Azure, and Hyper-V environments.
• Implement security controls and NIST-aligned practices.
• Develop scripts to automate routine tasks and updates.
• Respond to tickets and document IT policies and guides.
• Mentor junior staff and collaborate with cross-functional teams.

Skills

Desktop management

Intune

JAMF

PowerShell

Active Directory

Azure

MDM

Cloud security

Scripting

Education

Bachelor’s degree in IT or CS

Tools

Microsoft Intune

JAMF

Azure Entra

Active Directory

Hyper-V

Job description

Position Title Desktop Engineer - Information Technology Job Description

The Desktop Engineer is a forward-thinking IT professional responsible for ensuring optimal desktop and endpoint operations across our diverse environment. This role not only covers traditional desktop support but also integrates modern endpoint management practices including cloud and mobile device management (MDM), cybersecurity fundamentals, and server-level administration. The successful candidate will be proficient in managing environments that leverage tools such as Microsoft Intune, Autopilot, JAMF for Apple device management, and traditional systems like Active Directory, Entra, and Azure. They will work collaboratively with IT peers, security teams, and client services to ensure that computer images, software deployments, and system customizations meet the highest standards of reliability, scalability, and security, in line with NIST guidelines and industry best practices.

Responsibilities

• Desktop and Endpoint Management
  • Create, maintain, and deploy modern computer images for Windows and Mac OS environments.
  • Manage and update endpoint devices using both traditional systems (e.g., Jira, JAMF) and modern cloud-based tools (e.g., Microsoft Intune).
  • Manage Windows Autopilot
  • Oversee mobile device management (MDM) practices to ensure secure and efficient management of enterprise mobile devices.
• Cloud and Server Administration
  • Manage cloud applications and enforce cloud app security protocols.
  • Execute lower-level system administrator duties, including server patching, customizations, and routine maintenance.
  • Administer and maintain Active Directory, Entra, and Azure environments to support organizational infrastructure.
  • Help support the Hyper-V server environment and infrastructure.
• Cybersecurity and Compliance
  • Integrate cybersecurity practices into daily operations, ensuring compliance with NIST standards and industry best practices.
  • Collaborate with cybersecurity teams to implement machine hardening, secure patching, and proactive vulnerability management.
• Automation, Scripting, and System Updates
  • Develop and execute scripts (using PowerShell and other scripting languages) to automate routine tasks and OS setting adjustments.
  • Maintain a comprehensive update schedule for operating systems and applications, ensuring timely patching and customization.
• Technical Support and Documentation
  • Respond to user tickets regarding software deployment, device management, and system updates, providing excellent end‑user support.
  • Analyze the impact of proposed technology changes and document policies, procedures, and technical guides.
  • Train and mentor junior IT staff, serving as a role model and technical resource within the team.
• Cross-Functional Collaboration and Process Improvement
  • Work closely with IT support, security, networking, and other project teams to develop and implement scalable technology solutions.
  • Identify and recommend process improvements to enhance the overall efficiency, security, and reliability of IT operations.
  • Foster strong working relationships with stakeholders, ensuring that IT solutions align with both business and educational objectives.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, plus three (3) years of relevant experience, or an equivalent combination of education, certification, and experience.
• At least three (3) years of customer service experience.
• Proven ability to work effectively in project teams and manage multiple initiatives concurrently.
• Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

Preferred Qualifications

• Certifications related to workstation management, cybersecurity, networking, and customer service (e.g., A+, Security+, Network+, Azure Fundamentals, Microsoft Certifications, Apple Certifications, etc.).
• Experience with endpoint management appliances such as Intune and JAMF.
• Prior experience in an educational environment or similar setting.
• Familiarity with cloud management platforms, mobile device management (MDM), and enterprise server management.
• Background in operating systems administration (Windows, Mac OS) and software deployment (Adobe, MS Office, utilities, etc.).
• Exposure to cybersecurity best practices and compliance standards (e.g., NIST).
• Proficiency in managing and troubleshooting various operating systems and platforms.
• Strong analytical skills with the ability to assess and implement system improvements.
• Excellent communication and technical writing abilities.
• Capacity to balance multiple projects and priorities in a dynamic environment.
• Ability to mentor and support junior IT personnel.
• Experience with scripting and automation tools (e.g., PowerShell).

Physical Demands

• Work is performed in an office environment with occasional lifting and hauling of equipment up to sixty (60) lbs.
• Standard work hours are 8AM – 5PM with opportunities for hybrid/remote work.
• A valid Driver’s License and the ability to travel to remote campus locations and attend training sessions are required.

Anticipated Start Date of New Hire 10/01/2026 Anticipated Number of Hours Working per Week 40 Shift Required? First

Posting Detail Information

• Posting Number: S1136P
• Number of Vacancies: 1
• Desired Start Date: 10/01/2026
• Job Open Date: 08/28/2026
• Job Close Date: Open Until Filled: Yes