Desktop Engineer

RBN Insurance Services; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

RBN Insurance Services is seeking an experienced Desktop Engineer in Cleveland, OH. The full-time role focuses on providing advanced 3rd level support, managing software distributions, and ensuring operational efficiency.

The ideal candidate will have at least five years of relevant experience, strong background in Windows systems, and proficiency with SCCM and scripting using VBScript or PowerShell. This position offers excellent growth potential.

Qualifications

• Minimum 5 years experience as a Desktop Engineer including image creation/build.
• Experience with Windows 7 and preferably Mac OSX.
• Solid foundation of designing and implementing distributions with SCCM.

Responsibilities

• Perform 3rd level support, identifying root cause with strategic solutions.
• Gather user, system, and support requirements for analysis.
• Develop and maintain standard operational procedures.

Skills

Desktop Engineering

VBScript

PowerShell

SCCM

Windows 7

Application Packaging

Education

Bachelor's degree in Computer Science or Computer Information Systems

Tools

SCCM

VMWare

Microsoft Deployment Toolkit

Job description

We're currently seeking an experience Desktop Engineer in Cleveland, OH. This is a full‑time, salaried position with excellent room for growth and stability.

Job Description

• Perform 3rd level support, identifying root cause with strategic solutions to problems
• Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations.
• Provide functional and technical written evaluations of products and operating system upgrades and patches
• Develop, organize and maintain standard operational procedures
• Create and communicate systems and application standards
• Create and maintain systems documentation for testing and validation
• Package software and design distribution methods
• Perform software distribution and patch management to Windows PC's, laptops, and servers
• Work independently and prioritize work efforts, multi‑task in a very fast‑paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support.

Qualifications

• Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.
• Experience with Windows 7, and preferably Mac OSX.
• SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.
• VBScript and/or PowerShell scripting.
• Emphasis on sharing of knowledge through good communications, peer training and written documentation.
• Ability to work independently without intensive oversight.
• Must be a go‑getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact.
• Initiative and ability to research problems independently, finding root cause.
• Positive customer service and team attitude (helping others when required).
• Focused on quality, organized, committed to continual improvement.
• Discipline to adhere to formal system lifecycle methodology.
• Strong background in the following areas: Windows 7 & XP Desktop; VBScript; image builds experience using Ghost/VMWare or similar technologies; SCCM; Microsoft Deployment Toolkit; application packaging techniques; Microsoft Office; Microsoft SCCM; VMWare Virtual Desktops.
• Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.