Desktop Endpoint Specialist

Dine Development Corporation; Boulder (CO); On-site; USD 92,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off

Job summary

Din Development Corporation (DDC) is seeking a Desktop Endpoint Specialist to provide onsite desktop and endpoint administration for Boulder, CO. The role covers device configuration, software deployment, vulnerability management, and end-user support in secure environments.

Responsibilities include maintaining inventories, performing hardware upgrades, deploying apps via BigFix/Intune, and ensuring proper documentation.

Qualifications

• Minimum 6 years of experience in related field.
• Minimum Associate's degree.
• Active Secret clearance required.
• Endpoint certifications related to Microsoft Intune/Endpoint Management, Windows, Apple/JAMF, and ITILv3 are highly desired.
• Hands-on proficiency supporting Windows 11, Microsoft 365, BigFix, Microsoft Intune, Company Portal, BitLocker, iOS/Android devices, Mac/JAMF Pro, printers, Surface Hub, and vulnerability tools.

Responsibilities

• Provide onsite desktop/endpoint support for end users, including laptop configuration and deployment and mobile-device configuration and deployment.
• Perform routine maintenance and technical support for servers, laptops, printers, desktops, mobile devices, network devices, peripherals, and Government-furnished equipment used onsite or offsite.
• Move, install, upgrade, diagnose, repair, and coordinate replacement of endpoint hardware; maintain accurate equipment and property-custodian records.
• Install approved software, configure software for user access, maintain software/version/license inventories, and identify unauthorized or noncompliant software.
• Troubleshoot end-user technical and connectivity issues involving PC configurations, drivers, printers, approved software, and network access.
• Deploy applications using BigFix, Microsoft Intune, and Company Portal; support Windows 11, Microsoft 365, enterprise applications, Azure network file shares, and specialized applications.
• Support endpoint vulnerability management using approved security tools and maintain secure endpoint configurations.
• Support Windows laptops and desktops, including productivity software and full-disk encryption using BitLocker or other approved products.
• Administer/support Apple, Android, and iOS mobile devices using Microsoft Intune; support Mac devices with working knowledge of JAMF Pro.
• Install, configure, and maintain local/network printers and support Microsoft Surface Hub interactive whiteboards and peripherals.
• Maintain hardware/software technical documentation, inventories, installation records, and SOPs; support cross-training and knowledge transfer.
• Support classified/SPIRNet and unclassified environments as authorized and comply with applicable security, badging, and information-protection requirements.
• Other duties as assigned.

Skills

End-user support

Customer service

Troubleshooting

Onsite support

Education

Associate's degree

Tools

BigFix

Microsoft Intune

Company Portal

BitLocker

JAMF Pro

PIV/CAC readers

Surface Hub

Job description

Job Title: Desktop Endpoint Specialist

Location : Boulder, CO

Position Type: Full time

Req ID: JR100353

Description:

The Desktop Endpoint Specialist position provides onsite desktop and endpoint administration/support for users and devices in Boulder, CO, supporting secure, available, and properly configured laptops, desktops, mobile devices, printers, peripherals, software, and network connectivity. The role combines end-user support with endpoint lifecycle, inventory, vulnerability, software deployment, and documentation responsibilities.

** Position is Contingent Upon Contract Award**

Responsibilities:

• Provide onsite desktop/endpoint support for end users, including laptop configuration and deployment and mobile-device configuration and deployment.
• Perform routine maintenance and technical support for servers, laptops, printers, desktops, mobile devices, network devices, peripherals, and Government-furnished equipment used onsite or offsite.
• Move, install, upgrade, diagnose, repair, and coordinate replacement of endpoint hardware; maintain accurate equipment and property-custodian records.
• Install approved software, configure software for user access, maintain software/version/license inventories, and identify unauthorized or noncompliant software.
• Troubleshoot end-user technical and connectivity issues involving PC configurations, drivers, printers, approved software, and network access.
• Deploy applications using BigFix, Microsoft Intune, and Company Portal; support Windows 11, Microsoft 365, enterprise applications, Azure network file shares, and specialized applications.
• Support endpoint vulnerability management using approved security tools and maintain secure endpoint configurations.
• Support Windows laptops and desktops, including productivity software and full-disk encryption using BitLocker or other approved products.
• Administer/support Apple, Android, and iOS mobile devices using Microsoft Intune; support Mac devices with working knowledge of JAMF Pro.
• Install, configure, and maintain local/network printers and support Microsoft Surface Hub interactive whiteboards and peripherals.
• Maintain hardware/software technical documentation, inventories, installation records, and SOPs; support cross-training and knowledge transfer.
• Support classified/SPIRNet and unclassified environments as authorized and comply with applicable security, badging, and information-protection requirements.
• Other duties as assigned.

Qualifications:

• Years of Experience: Minimum 6 years of experience in related field
• Education Level: Minimum Associate's degree
• Clearance Requirements: Active Secret clearance required.
• Certification Requirements: No certifications required. Endpoint certifications related to Microsoft Intune/Endpoint Management, Windows, Apple/JAMF, and ITILv3 are highly desired.
• Any other work-related qualifications needed for the role: Hands-on proficiency supporting Windows 11, Microsoft 365, BigFix, Microsoft Intune, Company Portal, BitLocker, iOS/Android mobile devices, Mac/JAMF Pro, printers/MFDs, Surface Hub, PIV/CAC readers, monitors, encrypted external drives, endpoint vulnerability tools, software licensing, asset inventory, and user connectivity. Strong customer-service and troubleshooting skills are required.

Salary Range: $92,000 to $122,000

The compensation range listed for this position represents the good faith salary range Din Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us

Din Development Corporation (DDC) is a Navajo Nationowned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.

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