Desktop Claims Investigator

Arthur J. Gallagher & Co. (AJG); York, Northern (York County, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach

Job summary

Gallagher Bassett is seeking a Desktop Investigator to conduct fraud-related claim investigations and build detailed claimant profiles using online sources, public records, and social media. You will work under general supervision to gather information, prepare reports, and support defense strategies.

This role emphasizes meticulous data collection, strong written communication, and the ability to manage multiple cases with sensitivity and accuracy.

Qualifications

• Bachelor's degree and 3 years related experience required.
• Proficient with internet search engines and social media.
• Familiar with major social media platforms and online sources.
• Knowledge of LexisNexis, TLO and other resources.

Responsibilities

• Investigates and evaluates potentially fraudulent claims under general supervision.
• Conducts basic to moderately complex investigations and compiles claimant profiles.
• Prepares investigation reports and supports defense strategies.
• Uses computer-based sources, social media, and public records.
• Communicates to obtain missing information and documents.
• Submits search requests to government agencies and maintains quality reports.
• Maintains diaries, follows up with clients, and supports training programs.
• Reviews reports for accuracy and compliance.

Skills

Internet search engines

Social media intelligence

Boolean search methods

Public records research

Education

Bachelor's degree

Tools

LexisNexis

TLO

Public records databases

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including identification, address history, relatives, DMV (state dependent), litigation records, property ownership, felony criminal history, business affiliations, professional licenses and ever-changing social media. The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.

Position Details:

• Hours: M-F 9am-5pm EST
• Location: Remote in New York, New Jersey, Pennsylvania, and Connecticut only
• Benefits Start day 1!

How you'll make an impact

• Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level
• Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation
• Prepares investigation reports to present findings, and takes appropriate action
• Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices
• Communicate via phone and/or email to obtain additional information, records, and documents
• Submit search requests to various government agencies
• Prepare high quality reports utilizing above average reporting skills
• Maintain individual diary with minimal late files
• Follow-up with additional client contact
• Perform specific database searches and conduct further inquiries
• Support extensive training programs and sessions
• Review and uphold quality assurancefor desktop investigation reports

About You

Required:

• Bachelor's degree and 3 years related experience required.

Preferred:

• Proficient working within Internet search engines
• Familiar with the traits and capabilities of various major social media platform
• General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources

Desired:

• 1-2 years desktop investigations experience

Work Traits:

• Efficient and Knowledgeable of PC and Microsoft Suite
• Efficient and Knowledgeable searching Internet and Social Media platforms
• Problem Solver
• Detail Oriented
• Ability to work under moderate pressure and according to deadlines
• Self-starter
• Extremely organized
• Excellent oral and written communication skills

#LI-KB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)