Senior Quality Assurance Specialist-Claims

Gallagher Bassett; Rolling Meadows (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

People-first culture with accessible领导

Global reach with local impact

Job summary

Gallagher Bassett is seeking an experienced claims professional for a remote, national role in the United States. The position requires a strong background in complex and litigated bodily injury claims and multi-jurisdiction licensing.

You will audit client files, monitor performance, and train teams to meet client expectations while improving processes across branches. This role offers opportunities for career growth within a global organization.

Qualifications

• Bachelor's degree required.
• 7+ years of relevant claims handling experience, including complex and litigated claims.
• State licensing in multiple jurisdictions preferred.
• Proficiency in MS Office applications and claims software.

Responsibilities

• Ensure compliance of field offices with client service instructions and agreements.
• Conduct customized client audits and monitor performance metrics.
• Provide technical training and assist branches in meeting client expectations.
• Develop processes to ensure compliance with client, broker, and carrier expectations.
• Prepare monthly oversight reports and support branch claim outcomes.

Skills

Claims handling

MS Office

Analytical skills

Education

Bachelor's degree

Tools

Claims management systems

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Location: Remote

Preferred: Previous auditing experience in addition to extensive liability claims background and strong process management skills.

How You'll Make An Impact

• Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.
• Tasked with conducting customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Responsibilities include; trend analysis, delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects.
• Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.

About You

Required

• Bachelor's degree
• 7 years relevant claims handling experience, with a focus on complex and litigated claims. Must have strong technical experience in complex, bodily injury and litigated claims for this role.
• State licensing in multiple jurisdictions
• proficiency in MS Office applications
• related claims and business software experience

Preferred

• Previous auditing experience
• extensive liability claims background
• strong process management skills

#remote

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)