DESKTOP ADMINISTRATOR L1

Wipro Technologies; Atlanta (GA); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical & dental benefits

PTO

Disability insurance

Job summary

Wipro Limited in Atlanta is seeking a Depot Operations Technician to support technology refresh initiatives by managing assets through break/fix and refresh workflows, ensuring accurate asset inventory, packaging, and shipping readiness.

You will update ticket notes in ServiceNow, coordinate high-volume shipments, organize staging areas, conduct inventory audits, and uphold security, quality and operational compliance while collaborating with cross-functional teams onsite.

Qualifications

• Experience in inventory management, asset tracking or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain asset inventory records and ensure data integrity.
• Update ticket notes, work logs, and asset status in ServiceNow and systems.
• Process devices through break/fix and refresh workflows.
• Prepare devices for shipment and verify asset information.
• Package and ship devices at scale; track shipments.
• Coordinate shipping activities and maintain shipment records.
• Organize staging areas for assets and conduct inventory audits.
• Adhere to security, quality and compliance requirements.
• Support cross-functional operational activities and special projects.

Skills

Break/Fix

Refresh workflow

Inventory management

Asset tracking

ServiceNow updates

Device preparation

Packaging

Shipping

Shipment tracking

Staging areas

Education

A+

BS

Diploma

Tools

ServiceNow

Asset management platforms

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of Responsibility

• Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring: Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Primary Skill (Technical Skill)

Break/fix and refresh workflow processing, inventory management, asset tracking, ServiceNow updates, device preparation, packaging, shipping, and shipment tracking.

Secondary Skill (optional)

Organization, attention to detail, communication, and teamwork.

Educational Qualifications

A+, BS, Diploma, or Equivalent Experience

Experience Level

1+ year of experience in inventory management, asset tracking, technology deployment, shipping, receiving, or IT depot operations preferred.

Job Description

Support technology refresh initiatives and manage assets throughout the deployment lifecycle, including:

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Required Candidate Profile

Profile: Break/Fix & Refresh Bench Technician (Depot Operations - Onsite)

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a high-volume environment.
• Effective communication and teamwork skills.
• Experience with shipping, receiving, and packaging processes preferred.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to perform frequent packaging, staging, and material-handling activities.

Certifications

A+ preferred; Dell WPD Technician preferred.

Client Environment

ServiceNow, asset management platforms, Dell laptops/desktops, packaging, shipping, receiving, and depot staging areas.

Technical Skills

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.
• Update ticket notes, work logs, and asset status in ServiceNow and operational systems.
• Process devices according to established break/fix and technology refresh procedures.
• Verify asset information, accessories, and documentation before shipment.
• Package and ship devices at scale using approved handling processes.
• Coordinate shipping activities and maintain accurate shipment tracking records.
• Organize incoming and outgoing staging areas.
• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.

Key Criteria for Evaluation

• Accuracy in asset, inventory, ticket, and shipment records.
• Ability to manage high-volume break/fix, refresh, packaging, and shipping work.
• Organization, staging control, and attention to detail.
• Security and quality compliance, teamwork, and reliability.

Mandatory Skills

Desktop Support.

Compensation

The expected compensation for this role ranges from $25,000 to $50,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Drug Screening

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Equal Employment Opportunity

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Why Join Us

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Inclusive Workplace Commitment

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.