Deskside Technician II

Stefanini, Inc; Stamford (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Deskside Technician II to provide exceptional IT support in a dynamic corporate environment. In this role, you will troubleshoot and resolve issues for both Mac and Windows systems, ensuring seamless operation of IT equipment. You will collaborate with a talented team while managing customer incidents through a ticketing system. This position offers a comprehensive benefits package, including medical, dental, and tuition reimbursement, fostering your professional growth through eLearning opportunities. If you're ready to take your IT career to the next level, this is the perfect opportunity for you.

Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Strong troubleshooting skills for complex technical issues.
• Ability to handle rapid-response user support effectively.

Responsibilities

• Provide desktop/laptop tech support for Mac and PC.
• Troubleshoot hardware and software issues for Windows devices.
• Maintain system configurations and track customer incidents.

Skills

Mac OS Support

Windows OS Support

Microsoft Office

AV Conferencing Systems

Technical Troubleshooting

Customer Support

Education

High School Diploma

Tools

Ticketing Tool

VPN

Printers

Job description

Job Details

Deskside Technician II

Deskside Technician II Stamford,CT Posted:2/26/2025 Job Description Job ID#:

59791

Job Category:

Deskside Technician II

Position Type:

Full Time

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements Details: What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

#LI-MM1 #LI-ONSITE
Pay Range:

Based on Experience

Already have an account? Log in here