Deskside Technician II

Stefanini, Inc; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Deskside Technician II to provide hands-on support for desktop and laptop IT equipment in a corporate environment. The ideal candidate will oversee hardware and application issues, ensuring smooth operations, while collaborating closely with the IT team. Applicants must have extensive IT experience, particularly in retail settings and possess a bachelor's degree in computer science or a related field.

Benefits

Comprehensive Benefits Package

401(k)

Paid Time Off

Tuition Reimbursement

Medical, Dental, and Vision Insurance

Qualifications

• 4+ years in an IT role similar to Deskside Technician.
• 10 years total IT experience.
• Experience in retail business environments preferred.

Responsibilities

• Provide support for desktops and laptops in a large corporate environment.
• Manage hardware and applications issues for users end-to-end.
• Deliver Level 1 & 2 support for various IT equipment.

Skills

Troubleshooting

Communication

Stress Management

Organized

Analysis

Education

Bachelor's degree in computer science or equivalent

Tools

Microsoft Active Directory

ServiceNow

Cegid

Job description

Join us to co-create solutions for a better future!

Job Details

Deskside Technician II

Deskside Technician II Beverly Hills,CA Posted:4/23/2025 Job Description Job ID#:

60277

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

Full time

Remaining Positions:

1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Skills and Competencies:

• Strong ability to react quickly and to handle stress in any situation with our users, in a client-facing environment
• Know how-to-be. Punctuality and availability are key
• Strong proactive communications skills, entrepreneurial approach, and ability to function in a fast-paced environment
• Coordination ability; managing communication, and delivering in a timely manner
• Organized and detail-oriented, with a strong ability to manage multiple tasks simultaneously with un-prompted follow through
• Strong analysis, troubleshooting and problem-solving skills
• Hands-onexperience with troubleshooting and repairing complex IT issues
• Ability to perform basic troubleshooting steps related to rack-mounted equipment (checking power and network connections).

Job Requirements Details:

Tasks and Responsibilities

Responsible for the Users' support:

Provide 'white gloves' services to our users, in a client-facing environment

Manage all issues and tickets end-to-end with our users, in terms of hardware and applications.

Level 1 & 2 support

Responsible for the RUN of the flagship store:

Manage level 1 & 2 support of all workstations, in terms of hardware (Dell desktop and laptops, iPhone, iPads, Printers, Scanners, Payment Terminals) and applications (O365, Cegid POS, Salesforce mobile app, Reservation platform).

Level 1 support the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closets, WiFi…).

Double reporting:

To the IT Manager, for all IT related questions, escalations and status reports

To the onsite Retail Operations Manager of the flagship store, for day-to-day and tasks prioritization

While this assignment requires to be located at the flagship store, the IT support will maintain a close collaboration with the IT team (~25 persons) located in the corporate office in New York City, NY Work closely and regularly train the Service desk team in charge of the level 1 support of all Dior users. Provide knowledge-based articles content & document repository when needed

Requirements:

• 4 years or more of experience in IT in a similar position
• 10 years of total experience in IT
• Previous experience in a Retail business environment
• Bachelor's degree in computer science or equivalent
• Proficiency in IT Workplace support (desktop, laptop, monitor, mouse, keyboard, printer…)
• Proficiencyin Digital workplace: Windows 10 (&11), Microsoft Office 365 including Teams and OneDrive, Chrome, MS Edge, ZOOM
• Expertise in Microsoft Active Directory
• Knowledge of Workspace ONE
• Knowledge of ITSM tool (ServiceNow)
• Knowledge of Asset Management Tools
• Familiar with POS software such as Cegid, Oracle Retail, or others POS
• Basic understanding of IT rack organization, cabling best practices. Familiarity with standard IT rack components (firewall, switches, UPS…) and their basic functions.

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

#LI-LG1 #LI-ONSITE
Pay Range:

$ 35.00 - $ 38.00

Already have an account? Log in here