Deskside Technician II

Stefanini North America and APAC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a motivated Technician to join their dynamic team. This entry-level role offers the opportunity to work with cutting-edge technology while providing essential support for devices and systems. You will be responsible for setting up and maintaining hardware, diagnosing issues, and assisting customers with technical inquiries. With a comprehensive benefits package and access to professional development, this role is perfect for those looking to grow in the IT services sector. Join a global team and make a meaningful impact in a collaborative environment!

Benefits

401(k)

Paid Time Off

Health Insurance

Tuition Reimbursement

Professional Development Programs

Qualifications

• Entry-level position focusing on hardware assembly and maintenance.
• Proficient in Windows OS and Office 365 tools.

Responsibilities

• Set up and maintain devices including laptops and desktops.
• Provide technical support and manage service records.

Skills

Hardware Assembly and Maintenance

Windows 10 and 11

Office 365

iOS and Android Support

TCP/IP Networking

Incident Management

Technical Support

Education

High School Diploma

Technical Certification

Job description

The job description contains valuable information but is somewhat repetitive and cluttered with irrelevant details such as multiple job listings and promotional content. To improve clarity and focus, the description should be streamlined, emphasizing the core responsibilities, requirements, and benefits of the technician role. Unnecessary listings and promotional sections should be removed or summarized. Proper use of HTML tags like

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  Job Title: Technician

  Company Overview: Stefanini is a global technology provider with a focus on Digital Workplace Services, Application Development, and AI solutions, recognized as a Visionary in the Gartner Magic Quadrant for Outsourced Digital Workplace Services.

  Responsibilities:

  • Set up and ensure proper functioning of devices (laptops, desktops, tablets, smartphones).
  • Perform preventive maintenance and service checks.
  • Diagnose and repair equipment issues.
  • Identify problems and implement solutions.
  • Provide technical support and guidance to customers both locally and remotely.
  • Maintain records of services, assets, and interactions.

  Job Requirements:

  • Hardware: Assembly and maintenance of desktops and laptops.
  • Operating Systems: Windows 10 and 11.
  • Productivity Tools: Office 365.
  • Mobile Devices: iOS and Android smartphones and tablets.
  • Networking: TCP/IP Protocol.
  • Support: Manage incident and request tickets; provide remote access support.
  • Asset Management: Organize and manage client equipment.

  Benefits:

  • Collaborate with a global team of professionals.
  • Comprehensive benefits package including 401(k), paid time off, health insurance, and tuition reimbursement.
  • Access to professional development through Stefanini University and virtual training programs.

  Additional Information:

  • Seniority level: Entry level.
  • Employment type: Contract.
  • Industry: IT Services and Consulting.