Deskside Technician II

Stefanini, Inc; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative technology provider is seeking a Deskside Technician II to join their dynamic team. This role involves setting up and maintaining various devices, providing exceptional customer support, and troubleshooting technical issues. The company is known for its agility and flat organizational structure, fostering a collaborative environment. With a comprehensive benefits package and opportunities for professional development, this position is ideal for those looking to grow their skills in a global capacity. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Qualifications

• Strong skills in hardware assembly and maintenance of desktops and laptops.
• Proficient in Windows 10/11 and Office 365 for productivity.

Responsibilities

• Set up and maintain devices, ensuring proper functionality.
• Provide technical support and troubleshoot issues for users.

Skills

Hardware Assembly and Maintenance

Windows 10 and 11

Office 365

iOS and Android

TCP/IP Protocol

Customer Support

Troubleshooting

Documentation

Job description

Join us to co-create solutions for a better future!

Job Details

Information Technology

Deskside Technician II

Philadelphia, PA

Posted: 4/7/2025

Job ID#: 60125

Job Category: Information Technology

Position Type: Contract

Duration: NA

Details:

Who we are Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries.

• Installation: Set up new device and ensure it works properly (laptops, desktops, tablets and smartphones).
• Maintenance: Perform preventative maintenance and service checks.
• Repairs: Diagnose and fix issues with malfunctioning equipment.
• Troubleshooting: Identify problems and implement solutions.
• Customer support: Provide technical support and guidance to customers locally and remotely.
• Documentation: Keep records of services performed, assets used, and interactions with users in the system we use for it.

Job Requirements:

• Hardware: Assembly and maintenance of desktops and laptops.
• Operational Systems: Windows 10 and 11.
• Productivity: Office 365.
• Mobile: iOS and Android (smartphones and tablets).
• Meetings: Video Conference Room.
• Network: TCP/IP Protocol.
• Manage tickets: Incidents and Requests.
• Asset Control: must be organized with the equipment of the client.
• Remote access support to users.

What you'll get:

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different:

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.

Pay Range: Based on Experience