Deskside Technician II

Stefanini North America and APAC; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Stefanini University training

Job summary

Stefanini North America and APAC seeks an on-site Deskside Support Technician to provide Windows 11, Office 365, and hardware support in a corporate environment in Houston. You will stage, provision, and deploy IT systems to end users, diagnose and resolve issues, configure mobile devices and AV equipment, and troubleshoot VPN/VDI connectivity.

You will follow knowledge base articles, communicate technical concepts to non-technical audiences, and participate in asset management, with

Qualifications

• 2+ years corporate deskside support or equivalent experience.
• Experience with Windows 11, Office 365, hardware deployment and imaging.
• Ability to troubleshoot VPN/VDI connectivity and remote tools.
• Strong verbal and written communication to non-technical audiences.
• Familiarity with SCCM, Intune and remote desktop support.
• On-site presence at Stefanini locations and client sites.

Responsibilities

• Provide Windows 11, Microsoft Office/365 suite, and hardware support onsite.
• Stage, provision, and deploy IT systems to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technologies.
• Configure, troubleshoot, and deploy mobile devices and AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow KB articles and Best Practices; work in a team or independently.
• Communicate technical information to non-technical audiences.
• Perform smart hands remote support and white glove service.
• Inventory management and asset auditing.

Skills

+2 years corporate deskside support or

Windows 11 support

Office 365 / Microsoft 365

Hardware support

Troubleshooting VPN/VDI

Mobile devices & AV equipment

KB/Best Practices adherence

Clear communication to non-technical

Remote/onsite support (Smart Hands)

Asset management / auditing

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

SCCM

Intune

Remote desktop tools

Job description

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What do you need to succeed?

• Provide Windows 11, Microsoft Office/365 suite, and hardware support, onsite in a corporate environment
• Stage, provision, and deploying IT systems to end users
• Diagnose, troubleshoot, and implement fixes for a variety of technologies
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles and Best Business Practices
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• White glove support
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

What do you need to succeed?

• +2 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Stefanini is proud to recruit exceptional talent and establish relationships with prospective employees. Our talent acquisition and hiring teams will always have a phone, virtual and/or in-person conversation with you before extending a job offer. During these conversations, we will provide details about the company, discuss the interviewing and hiring processes, and answer any questions about the job itself, the organization, the culture, etc.