Deskside Support Technicians

CompuCom; Miami (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Job summary

CompuCom Staffing is seeking an experienced IT Deskside/Desktop Support Specialist to perform IMACD tasks, imaging, deployment and break/fix support. The role emphasizes hands-on troubleshooting, end-user assistance, and meticulous ITSM/asset record keeping.

The position requires strong customer service, independence in client-facing settings, and collaborative teamwork to resolve escalations. W2 employment with comprehensive benefits and local market compensation is offered.

Qualifications

• 3+ years of enterprise deskside/field support experience.
• Hands-on Windows deskside support and troubleshooting.
• Experience with endpoint imaging, deployment and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in client-facing environments.
• Ability to document work accurately.
• Strong collaboration skills.

Responsibilities

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Skills

Deskside support

Windows support

Endpoint imaging

IMACD

Onsite customer service

Documentation

Collaboration

Ticketing

Education

No formal education requirement

Tools

ITSM software

Asset management tools

Job description

Duties and Responsibilities

• Perform IMACD tasks


• Provide break/fix support


• Stage, build, image, configure and deploy endpoints


• Perform hardware/software troubleshooting


• Support asset handling


• Perform ticket updates


• Provide end-user support


• Resolve onsite deskside incidents and requests


• Maintain accurate ITSM and asset records


• Assist to coordinate escalations

Skills and Qualifications

• Minimum 3+ years of experience preferred in enterprise deskside / field support


• Hands-on experience with level 2 Windows deskside support and troubleshooting


• Experience with endpoint imaging, deployment and IMACD


• Strong onsite customer service skills


• Ability to work independently in a client-facing environment,


• Ability to document work accurately


• Strong collaboration skills

Wage Range

The hourly rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://cdn.prod.website-files.com/6a26b2baaaf8a78d546e8fc0/6ac6324b3e8b494eb0d1b029_CORP_Compucom-California-Consumer-Privacy-Act-Notice_Approved_2025-09.pdf) .

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.