Deskside Support Engineer

ci; Columbus (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

Corient is seeking a deskside IT support specialist in Ohio to deliver high-quality end-user support in person, by phone, chat, or email, and to troubleshoot issues promptly.

The role requires an associate degree or equivalent, 3-4 years of deskside experience, proficiency with Windows 11 and Microsoft 365 apps, and the ability to work onsite four days per week in Columbus.

Qualifications

• Associate degree or equivalent proven industry experience.
• 3-4 years of experience in deskside support with a focus on end-user services.
• Proficiency with Windows 11 and Microsoft Office applications (OneDrive, SharePoint, Outlook, Teams, Excel, Word, PowerPoint).
• Experience with ticketing and incident management platforms.

Responsibilities

• Deliver high-quality, service-focused end-user support in person, by phone, via chat, or email.
• Troubleshoot problems promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
• Document incidents, problems, requests, and tasks in Corient's ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

End-user support

Customer service

Problem-solving

Communication

Education

Associate degree or equivalent proven industry experience

Bachelor's degree

Tools

Windows 11

OneDrive

SharePoint

Outlook

Teams

Excel

Word

PowerPoint

ITSM ticketing system

Remote support tools

Citrix

RingCentral

Printix

Papercut

Job description

Join a team that values your ambition and empowers your growthAt Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Key Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient's ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Required Qualifications

• Associate degree (or equivalent proven industry experience).
• 3-4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms, for managing user requests and escalations
• Knowledge of networking fundamentals and remote support tools.

Preferred Qualifications

• A+ Certification (Highly Preferred).
• Bachelor's degree.
• Experience with Active Directory administration
• Experience with Citrix and RingCentral.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with Video Conference and Collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

This position is exempt and is paid according to the laws of the State of Ohio. The pay range for this position is $70,000-$80,000 per year . We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Physical Requirements

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you h