Deskside Support Engineer

Corient Services LLC; Boston (MA); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical Plan options

Employer paid Dental, Vision & Life

Job summary

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role focuses on resolving a wide range of IT incidents, requests, and tasks for end users, with hands-on and remote support to ensure smooth operations across the organization.

You will troubleshoot, install, repair, and upgrade PC hardware, provide timely documentation in the ITSM system, and collaborate with IT groups and departments.

Qualifications

• Associate degree or equivalent proven experience in deskside support.
• 3–4 years in deskside support with end-user focus.
• Proficiency with Windows 11 and Microsoft Office apps.
• Experience with ticketing/incident management systems.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Problem-solving

Customer service

Analytical thinking

End-user support

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Windows 11

Microsoft 365 Apps

ITSM ticketing system

Remote support tools

Network fundamentals

Job description

Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Location: Boston, MA

Overview

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role is responsible for supporting a wide range of IT-related issues, including laptops, networks, telecom, video conferencing, printing, mobility, and infrastructure problems. The Deskside Support Engineer will diagnose, resolve, and respond to IT incidents, requests, and tasks in a fast-paced environment. The position involves providing end-user support and installing/maintaining computer hardware and software using both hands-on and remote capabilities to ensure efficient and successful operations of Corient’s corporate business, while adhering to all IT and security standards and practices. The Deskside Support Engineer will collaborate closely with other IT groups, business departments, and external entities.

Key Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Required Qualifications

• Associate degree (or equivalent proven industry experience).
• 3-4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms, for managing user requests and escalations.
• Knowledge of networking fundamentals and remote support tools.

Preferred Qualifications

• A+ Certification (Highly Preferred).
• Bachelor’s degree.
• Experience with Active Directory administration.
• Experience with Citrix and RingCentral.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with Video Conference and Collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

This position is exempt and is paid according to the laws of the State of Massachusetts. The pay range for this position is $65,500- $85,000 per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Physical Requirements This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. This position may require the ability to lift up to 15 pounds. This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

Must be 18 years of age or older. Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization. Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

• 401(k) Plan with Employer Matching
• Four Medical Plan options that is generously subsidized by Corient
• Employer paid Dental, Vision & Life and AD&D Insurance
• Employer paid Short-term & Long-term Disability
• Paid Maternity & Parental Leave
• Flexible Spending Accounts & Health Savings Accounts
• Dependent Care FSA
• Commuter & Transit FSA
• Corporate Discount Program - Perkspot
• Training Reimbursement
• Paid Professional Designations
• Giving back to the community - Volunteer days

Corient is the world’s largest multi-family office and non-bank wealth manager focused on serving ultra-high- and high-net-worth clients. As the industry’s only global professional services partnership, we combine the personal service and objectivity of a boutique with the scale and resources of a global institution. Our partnership model fost...

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses. At Corient, we combine the personal service, creativity and objective advice of a boutique with the power of an exclusive network of best-in-class advisors, capabilities and solutions to create a profoundly different wealth experience. As fiduciaries, we always put our clients first and at the center of everything we do. We focus on exceeding expectations, simplifying lives and establishing legacies that last for generations.