Deskside Support

City Electric Supply; Port Saint Lucie (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) company match program.

Short-term and Long-term disability

Life Insurance

Employee Assistance Program

Auto and Home Insurance discount

Paid Time Off and holidays

Pregnancy, Parental, and Adoption Leav

Employee Discount Program

Training Programs

Internal growth opportunities

Job summary

City Electric Supply is seeking an Deskside Support specialist for an onsite role in Port St. Lucie, FL. You will be the first point of contact for end users, performing first level fixes and gathering details to resolve issues.

The ideal candidate has 2+ years in deskside support, strong communication skills, and solid MS Office knowledge. This position involves occasional travel to Headquarters and offers comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• 2+ years in a deskside support role.
• Experience troubleshooting hardware, software, and minor networking.
• Proficient with MS Office (Word/Excel).
• Strong interpersonal and communication skills.
• Able to multitask in a dynamic environment.
• Team-oriented with positive coworker relationships.

Responsibilities

• Take initial calls and on-site requests and create tickets.
• Provide onsite support to internal users.
• Gather information to identify root cause.
• Troubleshoot by researching symptoms and documenting steps.
• Apply hardware, software, and network troubleshooting to resolve issues.
• Escalate to Level 2 when needed.
• Follow up on tickets until full resolution.
• Guide users through problem solving clearly.
• Work with team and departmental standards.
• Travel occasionally to Headquarters for meetings and trainings.

Skills

Interpersonal skills

Communication skills

Team player

Multitasking

Tools

MS Office (Word/Excel)

Job description

Deskside Support - Non/Exempt - Hourly Position

City Electric Supply (CES) - Onsite Position - Port St. Lucie, FL

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.

Essential Job Functions

• Take initial calls and in person requests from users and create tickets accordingly.
• Provide onsite support to internal customers.
• Gather customer information and determine the underlying issue.
• Troubleshoot by researching symptoms and documenting the steps taken to identify the root cause.
• Apply hardware, software, and network troubleshooting skills to resolve issues.
• Escalate to a Level 2 technician within established time constraints.
• Follow up on open tickets until full resolution.
• Walk customers through the problem solving process clearly and patiently.
• Follow departmental standards and procedures.
• Contribute to team goals by supporting related tasks and results as needed.
• Work under supervision while communicating and coordinating effectively with the team.
• Some travel required to Headquarters for meetings and trainings.

Education/Experience

• High school diploma or equivalent required.
• 2+ years of experience working in a deskside support role.
• Experience troubleshooting hardware, software, and minor networking issues.
• Working knowledge of MS Office, including Word and Excel.
• Strong interpersonal and communication skills.
• Ability to multitask effectively in a dynamic environment.
• Comfortable working within a team and maintaining positive relationships with coworkers.

Benefits Offered:

• 401(k) company match program.
• Short-term and Long-term disability insurance.
• Basic and AD&D Life Insurance paid for by the company.
• Employee Assistance Program.
• Auto and Home Insurance discount.
• Paid Time Off and 7 paid Holidays.
• Paid Pregnancy, Parental, and Adoption Leave programs.
• Employee Discount Program.
• Training Programs.
• Internal growth opportunities in a fast-growing company.
• In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.

City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.