Desk Clerk (Swing Shift)

Abode; Newark (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Paid Time Off: 19 days

Holidays: 12 per year

3% retirement match

Professional Development Trainings

Life Insurance

Commuter Benefits

Job summary

Abode Services in Alameda County seeks a Swing Shift Desk Clerk to provide linkage, referral and follow-up support connecting participants to primary care and social services. This full-time desk role includes street outreach to engage homeless adults in medical care, benefits applications and coordinated entry assessments.

You will work with a mission-driven team, participate in trainings, and help maintain a safe, welcoming front desk while coordinating with leasing and property staff.

Qualifications

• High school diploma or GED required.

Responsibilities

• Provide linkage, referral and follow along support to connect participants to primary care and ongoing medical and social services.
• Engage homeless adults in medical care and assist with benefits applications and referrals to psychiatric care and social services.
• Complete coordinated entry assessments and maintain accurate property and visitor records.
• Maintain a safe, clean front desk area and assist with light janitorial duties as needed.
• Foster teamwork with property staff and other site personnel; attend required meetings and trainings.

Education

High school diploma or equivalent (GED)

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Swing Shift Desk Clerkfor our programs in Alameda County.

About The Role

The Swing Shift Desk Clerkwill provide linkage, referral and follow along support to connect participants to primary care and ongoing medical and social services. This position will provide street outreach to engage homeless adults in medical care, apply for benefits, referral to psychiatric care, social services, and complete coordinated entry assessments.

The People and Culture

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

• $25.00 - $27.00 per hour
• Full time, Swing Shift
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
• Screen, document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
• Attend staff meetings and other property related meetings as required.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.