Desk Clerk - Robbers Cave State Park Lodge

566 DEPARTMENT OF TOURISM AND RECREATION; Wilburton (OK); Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

The Desk Clerk position at Robbers Cave State Park Lodge Agency, part of the Oklahoma Tourism and Recreation Department, serves as the public-facing front desk representative. You will assist guests, handle reservations, and provide information about park facilities and services.

Starting pay is $15.00 per hour with a potential increase to $15.45 after a successful one-year trial. Flexible scheduling including holidays and weekends is required, and some locations may require a valid Driver’s

Formación

• At least 18 years old.
• Two years of sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.

Responsabilidades

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Conocimientos

Customer service

Public interaction

Telephone handling

Herramientas

Office software

Reservation system

Descripción del empleo

Desk Clerk -- Robbers Cave State Park Lodge Agency

Department of Tourism and Recreation Supervisory Organization Belle Starr Robbers Cave

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time Full time Job Type Regular

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or golf pro shop. They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service.

Responsibilities

• Answers telephones, takes messages, and provides information about location facilities.
• Receives walk-in and phone-in reservation requests.
• Check guests into reservations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to guests.
• Assists with gift shop sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other duties as assigned to support daily operations and agency needs.

Minimum Qualifications

• Must be at least 18 years of age.
• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Special Requirements

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency. Some locations may require an employee to possess a valid Driver’s License.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.