Desk Clerk (Oak Gardens)

MidPen Housing Corporation; Menlo Park (CA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement

FSA for Childcare/Medical/Commuter

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. invites applications for a front desk/receptionist at Oak Gardens. Under the Community Manager, you will monitor building traffic, maintain the front office, and assist residents, visitors, and staff with administrative tasks.

The role emphasizes strong communication and adherence to policies. Qualified candidates have a high school diploma or GED and at least one year of receptionist or administrative experience; bilingual English/Spanish is required.

Qualifications

• Proficient in Microsoft Word and Excel is a plus.
• Excellent written and verbal communication skills.
• Flexibility and willingness to perform varied tasks.
• Commitment to the Mission and Values of MidPen Housing and MidPen Services.

Responsibilities

• Greet and screen visitors and guests as they enter and leave the building.
• Update visitor log, daily log and front desk forms.
• Answer phones, take messages and direct callers.
• File, prepare correspondence, sort and distribute notices.
• Complete property logs and incident reports; maintain office records.
• Enforce Community Policies and House rules; ensure front entrance is orderly.
• Distribute tenant notices; assist with general office duties.

Skills

MS Word

MS Excel

Written & verbal communication

Flexibility & multi-tasking

Commitment to mission

Education

High school diploma or GED

Job description

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Oak Gardens

Under the direction of the Community Manager, you will be responsible for monitoring traffic in and out of the building, maintaining the front office, communicating with residents, visitors, and staff, and assisting with administrative needs. Duties include: answering phones, monitoring cameras, assisting residents, visitors, guests, and applicants as needed, documenting building activity in the property log, writing incident reports, completing work orders, and ensuring the building is secure. MidPen expects that you adhere to our policies and Fair Housing regulations.

Responsibilities

• Greets and screens all visitors and guests as they enter and leave the building
• Updates visitor log, daily log and other front desk forms
• Answers telephones, takes messages and directs people appropriately
• Files, prepares correspondence, sorts and distributes notices
• Completes property logs, incident reports and other office responsibilities
• Enforces Community Policies and House rules
• Maintains orderly appearance of front entrance, lobby area and adjoining rooms
• Posts and distributes tenant notices
• Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• High school diploma or GED and one year of receptionist or administrative experience

Knowledge, Skills, and Abilities

• Proficient computer skills (Microsoft Word and Excel) a plus
• Excellent written and verbal communication skills
• Flexibility and willingness to perform varied tasks
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to work flexible hours
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Saturday–Sunday, 8:00 AM–2:00 PM

PAY RANGE

$17.69 - $19.90 Hourly - Pay based on applicable experience and qualifications

Bilingual in English and Spanish required

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.