Assistant Community Manager (Palo Alto Gardens)

MidPen Housing; Palo Alto (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Dental, Vision, Life & Disability

403(b) Retirement Investment

Employee Education Reimbursement

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing is seeking an Assistant Community Manager for Palo Alto Gardens in Palo Alto, CA. You will support daily operations, including leasing, occupancy compliance, and resident relations, under the Community Manager.

The role emphasizes attention to detail, teamwork with local partners, and maintaining confidential files, with an hourly pay range and a benefits package based on experience.

Qualifications

• Requires high school diploma or GED with related experience.
• Experience in residential property management or customer service.
• Familiarity with property management software is a plus.

Responsibilities

• Schedules income verification appointments and processes lease agreements.
• Assists in re-certifications, welfare exemption, MOR and TCAC reviews.
• Issues notices, schedules vacancies, monitors turnover forms.
• Assists in rent collection and deposits; logs petty cash.
• Inspects property and addresses maintenance and security issues.
• Coordinates maintenance inspections with facilities staff.

Skills

Verbal and written communication

Customer service

Independent and collaborative work

Organized and detail oriented

MS Office proficiency

Education

High School diploma or GED

Residential property management experience

Administrative experience

Tools

MS Office

RealPage

Job description

Assistant Community Manager (Palo Alto Gardens)

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Palo Alto Gardens

Assistant Community Manager

The Property Management teamis responsible foroperatingand maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul ofMidPen. Property Management works closely with our residents, our community partners, and their fellowMidPenners, including close collaboration with our Resident Services team.

As the Assistant Community Manager, you will report to the Community Manager.You’llbe responsible forsupporting the daily operations of the property, including key areas of responsibility like fiscal management, compliance, facilities, risk management, and resident relations.

Responsibilities:

• Schedules income verification appointments, prepares and processes lease agreements andmaintainshousing wait list
• Assistsin the completion of re-certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews
• Issues notices, schedules vacancies, prepares, andmonitorsturnover forms
• Assistsin the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits]
• Inspects property andidentifiesmaintenance and security issues
• Supports working relationships with local law enforcement and emergency agencies
• Coordinates maintenance inspections with facilities staff and ensures work orders are processedin a timely manner
• Maintains resident and property files without compromising confidential information
• Communicates proceduresregardingemergency preparedness to residents and coordinateslogisticsfor resident meetings
• Performs other duties as assigned

Qualifications:

To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or abilityrequired.

• Proficient in MS Office and/or RealPage software.
• Strong verbal and written communication skills.
• Excellent customer service with measurable outcomes.
• Able to work independently and collaboratively with minimal supervision.
• Highly organized and detail oriented.
• Committed to the mission and values ofMidPenServices andMidPenHousing
• This role primarily involves desk-based computer work with frequent sitting. Occasional physical activity includes standing, walking, reaching overhead, filing, and lifting or moving items up to 15 pounds. Rarely, the position may require bending, squatting, or kneeling.

Education and Experience:

• High School diploma or GED and one year of residential property management, customer service or administrative experience, or an equivalent combination of education and relevant experience

Pay Range:

$21.15 - $23.80 Hourly - Pay based on applicable experience and qualifications

Multilingual skills in Mandarin, Russian, or Spanish preferred

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.